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Description
The Primary Care Access Point (GAP – Guichet d’accès à la première ligne) comprises two services to help all Quebecers find the health service that best meets their needs:
- the digital Primary Care Access Point, an online service available to everyone.
- the Primary Care Access Point telephone line (811, option 3), a telephone line reserved for people who do not have a family doctor.
Digital Primary Care Access Point
The digital Primary Care Access Point makes recommendations tailored to the user's needs and indicates the options available to users who are having difficulty obtaining a health service. You may be referred to a pharmacist, discover a support program or be informed about the best home care.
If you do not have a family doctor and your situation requires a clinical assessment or a consultation, the digital Primary Care Access Point will allow you to request a call back from an agent so that you do not have to wait on hold.
Primary Care Access Point telephone line
The Primary Care Access Point telephone line can be accessed at 811, option 3. This service is reserved for people who are waiting to be assigned a family doctor or who are under the care of a group of doctors to help them obtain a medical consultation or a health service.
Please note that this service is reserved for patients who do not have a family doctor or who are under the care of a group of family doctors.
If you are not eligible to GAP services, there are other resources that can help you. Go to the page that corresponds to your situation:
- Getting a medical consultation with a health professional if you do not have a family doctor
- Getting a medical consultation with a health professional if you have a family doctor
For an urgent problem, you must go to the emergency room.
Through the digital Primary Care Access Point
Consult the digital Primary Care Access Point to be directed to the health services that can meet your needs. If your situation seems to require a clinical assessment or a consultation, you can make a request online for a call back from an agent.
Through the Primary Care Access Point telephone line (811, option 3)
If you prefer the telephone option or if you need help filling out the online form, you can call 811, option 3. Agents will assist you so that you receive a call back from a Primary Care Access Point agent without having to wait on hold.
The Primary Care Access Point telephone line is available from 8 a.m. to 8 p.m. Monday to Friday and from 8 a.m. to 4 p.m. on weekends and public holidays.
Call back from a Primary Care Access Point agent
A Primary Care Access Point agent will call you back to assess your health need and direct you to the most appropriate resource. They can request an appointment for you if a consultation with a health care professional appears necessary.
When they call, you can choose one of the following options:
- Take the call;
- Request a call back later;
- Cancel your request if it is no longer necessary.
The Primary Care Access Point will make up to three attempts to reach you.
Call back schedule by region
Consult the call back schedule for your region:
- 01. Bas-Saint-Laurent (in French only)
Monday to Friday, 8:30 a.m. to 6 p.m.
Public holidays, 8 a.m. to noon and 1 a.m. to 4 p.m. - 02. Saguenay–Lac-Saint-Jean
Monday to Friday, 8 a.m. to 6 p.m.
Closed on public holidays - 03. Capitale-Nationale
Monday to Friday, 8 a.m. to 8 p.m.
Saturday, Sunday and public holidays, 8 a.m. to 4 p.m. - 04. Mauricie–Centre-du-Québec
Monday to Friday, 8 a.m. to 8 p.m.
Saturday, Sunday and public holidays, 8 a.m. to 4 p.m. - 05. Estrie
Monday to Friday, 8:30 a.m. to 8 p.m.
Saturday, Sunday and public holidays, 8 a.m. to 4 p.m. - 06. Montréal
Monday to Friday, 8 a.m. to 8 p.m.
Saturday, Sunday and public holidays, 8 a.m. to 4 p.m. - 07. Outaouais
Monday to Friday, 8 a.m. to 6 p.m.
Saturday, Sunday and public holidays, 8:30 a.m. to 4:30 p.m. - 08. Abitibi-Témiscamingue
Monday to Friday, 8:30 a.m. to 4 p.m.
Closed on public holidays - 09. Côte-Nord
Monday to Friday, 8 a.m. to noon and 1 p.m. to 4 p.m.
Closed on public holidays - 11. Gaspésie–Îles-de-la-Madeleine
- Gaspésie:
Monday to Friday, 8:30 a.m. to 4:30 p.m.
Closed on public holidays - Îles-de-la Madeleine:
Monday to Friday, 9 a.m. to 12:30 p.m. and 2 p.m. to 4:30 p.m. - Atlantic Time (8 a.m. to 11:30 a.m. and 1 p.m. to 3:30 p.m. Eastern Time)
Closed on public holidays
- Gaspésie:
- 12. Chaudière-Appalaches (in French only)
Monday to Friday, 8 a.m. to 8 p.m.
Public holidays: 8 a.m. to 3 p.m. - 13. Laval
Monday to Friday, 8 a.m. to 8 p.m.
Saturday, Sunday and public holidays: 8 a.m. to 4 p.m. - 14. Lanaudière (in French only)
Monday to Friday, 8 a.m. to 4 p.m.
Saturday, Sunday and public holidays: 8 a.m. to 4 p.m. - 15. Laurentides
Monday to Friday, 8 a.m. to 4 p.m.
Saturday, Sunday and public holidays, 8 a.m. to 4 p.m. - 16. Montérégie - Consult the Montérégie map to identify the GAP that serves your municipality.
- Montérégie-Centre:
Monday to Friday, 8 a.m. to 6 p.m.
Saturday, Sunday and public holidays, 8 a.m. to 4 p.m. - Montérégie-Est:
Monday to Friday, 8 a.m. to 6 p.m.
Saturday, Sunday and public holidays, 8 a.m. to 4 p.m. - Montérégie-Ouest:
Monday to Friday, 8 a.m. to 6 p.m.
Saturday, Sunday and public holidays, 8 a.m. to 4 p.m.
- Montérégie-Centre:
How to cancel a medical appointment made through the Primary Care Access Point
To cancel a medical appointment made through the Primary Care Access Point, go to the website Québec Medical Appointment Scheduler , then click on the Look up an appointment button.
See also
Last update: March 27, 2024