STUDENT FINANCIAL ASSISTANCE
Temporary interruption of online services and client telephone services
Please note that your Student Financial Assistance File and the assessment simulator will be unavailable starting March 22, at midnight (the night of Thursday to Friday), until Monday, March 25, at 8:30 a.m.
The client telephone services of Aide financière aux études will also be unavailable during the same period.
WHAT YOU MUST DO
Please complete your operations before this period, if possible.
Thank you for your understanding.
Student Financial Assistance - Client Services
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Monday to Friday, (except holidays)
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From 8:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.
Wednesday, from 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.
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Québec city area: 418-643-3750
Montréal area: 514-864-3557
Toll-free elsewhere in Canada and the USA: 1-877-643-3750
Outside Canada and the United States (voice mail): 1-888-345-4505
Interactive telephone service - Quebec City area: 418-646-4505
Toll-free interactive telephone service in Canada and the United States: 1-888-345-4505
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You may also contact your educational institution's student aid office.
Loans and Bursary for Full-Time Studies
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Monday to Friday, (except holidays)
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From 8:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.
Wednesday, from 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.
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Québec city area: 418-643-3750
Montréal area: 514-864-3557
Toll-free in Canada and the USA: 1-877-643-3750
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You may also contact your educational institution's student aid office.
Loans for Part-Time Studies
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Monday to Friday, (except holidays)
Wednesday, from 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.
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From 8:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.
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Québec city area: 418-643-3750
Montréal area: 514-864-3557
Toll-free in Canada and the USA: 1-877-643-3750
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You may also contact your educational institution's student aid office.
Québec Perspective Scholarship
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Monday to Friday, (except holidays)
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From 8:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.
Wednesday, from 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.
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Québec city area: 418-643-3750
Montréal area: 514-864-3557
Toll-free in Canada and the USA: 1-877-643-3750
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You may also contact your educational institution's student aid office.
Intern Perseverance and Success Scholarship
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Monday to Friday, (except holidays)
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From 8:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.
Wednesday, from 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.
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Québec city area: 418-643-3750
Montréal area: 514-864-3557
Toll-free in Canada and the USA: 1-877-643-3750
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You may also contact your educational institution's student aid office.
Allowance for Special Needs
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Monday to Friday, (except holidays)
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From 8:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.
Wednesday, from 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.
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Québec city area: 418-781-0030
Toll-free: 1-844-510-0030
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You may also contact your educational institution's student aid office.
Loan Remission Program
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Monday to Friday, (except holidays)
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from 8:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.
Wednesday, from 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.
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Québec city area: 418-643-3750
Montréal area: 514-864-3557
Toll-free in Canada and the USA: 1-877-643-3750
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You may also contact your educational institution's student aid office.
Deferred Payment Plan
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Monday to Friday, (except holidays)
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From 8:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.
Wednesday, from 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.
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Québec city area: 418-646-5100
Toll-free in Canada and the USA: 1-866-615-5100
Collection department
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Monday to Friday, (except holidays)
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From 8:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.
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Québec city area: 418-646-5100
Toll-free elsewhere in Canada and the USA: 1-866-615-5100
See also
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Appeals / Remedies
Last update: March 5, 2024