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Consumer protection

List of online services of the Gouvernement du Québec for matters concerning consumer protection.

Permits and certificates issued by the Office de la protection du consommateur This hyperlink will open in a new window.

This service enables you to verify if a merchant possesses a permit issued by the Office de la protection du consommateur depending on various business activities.

Get information about a merchant This hyperlink will open in a new window.

This service enables you to obtain information before undertaking a transaction.

Filing a complaint against a merchant This hyperlink will open in a new window.

The Office de la protection du consommateur explains how to file a complaint against a merchant.

Complaint concerning the safety and well-being of animals This hyperlink will open in a new window. (in French only)

This service enables you to file a complaint if you believe that animals are being mistreated or are being kept in an unacceptable situation.

Last update: July 20, 2021

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