Consumer protection

Permits and certificates issued by the Office de la protection du consommateur This hyperlink will open in a new window.

This service enables you to verify if a merchant possesses a permit issued by the Office de la protection du consommateur depending on various business activities.

Get information about a merchant This hyperlink will open in a new window.

This service enables you to obtain information before undertaking a transaction.

Filing a complaint against a merchant This hyperlink will open in a new window.

The Office de la protection du consommateur explains how to file a complaint against a merchant.

Complaint concerning the safety and well-being of animals This hyperlink will open in a new window. (in French only)

This service enables you to file a complaint if you believe that animals are being mistreated or are being kept in an unacceptable situation.