On February 19, the Ministère de l’Éducation received confirmation that personal information concerning teachers may have been stolen.

Every effort has been made to properly support and guide the people who may have been affected. Those concerned will be sent a letter the week of July 27, 2020, informing them of the measures to take and the resources available. For their protection, they will also be offered the services of a credit monitoring company, the cost of which will be assumed by the government for a period of 5 years.

Anyone who may have been affected should remain vigilant.

The Ministère de l’Éducation is collaborating with the Sureté du Québec, which is pursuing its investigation.

According to the most recent information, 51 400 people are affected. However, the investigation is still ongoing.

The database contains information about everyone who has taught or is currently teaching in Québec. However, individuals who became teachers after February 21, 2020, are not affected.

All substitute teachers who completed a contract of 20 days or more before February 21, 2020, are included in the 360 000 individuals and, therefore, may be affected by the situation.

To date, approximately 400 teachers have filed complaints and claimed to have had their identity stolen.

Any person who believes they may have been a victim of fraud should contact their municipal police department. The Commission d’accès à l’information du Québec is also available to provide guidance to citizens following a loss or theft of personal information. A guide entitled “Loss or Theft of Personal Information: How Should You React?” lists the companies and public agencies to contact. This guide is available online at: www.cai.gouv.qc.ca/documents/CAI_FI_vol_rens_pers_citoyen_eng.pdf This hyperlink will open in a new window..

People who wish to make complaints about the protection of their personal information can submit a written complaint to the Ministère de l’Éducation, using the Complaints Form This hyperlink will open in a new window.. You can also make your complaint by calling 1 866 643-4806.

The database contains the following information about teachers: SIN, last name, first name, date of birth.

The breach is the result of a fraudulent use of a password and access code. The reliability of the Ministère’s computer systems is not at issue.

Only one data bank was involved. For now, however, we cannot confirm that only 51 400 teachers were affected. That is why the government is notifying everyone listed in the data bank. The investigation is still ongoing.

The 360 000 people listed in the database in question will receive a letter indicating the procedure to follow to contact a credit monitoring company. The government will assume all costs related to the protection of people who are not already covered.

These individuals will be entitled to protection at the government’s expense. During the week of July 27, 2020, they will be sent a letter indicating the procedure to follow.

As of last February, these individuals had the option to register for protection at their own expense. They may now modify their account once they receive the letter, and the government will assume the cost of protection.

The Ministère is collaborating closely with Revenu Québec to ensure that everyone who may have been affected will be contacted. Individuals who would like to change the address in their file can do so using the Service québécois de changement d’adresse This hyperlink will open in a new window.. Please make sure to select Revenu Québec from the list of government services provided in step 1.

Starting August 13, 2020, individuals who have not received the letter can contact the Ministère de l’Éducation by going to the “Contact us This hyperlink will open in a new window.” page on the Ministère’s website. A response will be provided as soon as possible and will include the procedure to follow to obtain credit monitoring services.

Equifax has been hired to provide credit monitoring services.

The Equifax CompleteTM Premier plan, offered for 5 years, is the most comprehensive credit monitoring and identity theft protection product available in Canada. The plan includes daily access and monitoring of your Equifax credit file and online notifications if there are requests to access or modify your Equifax credit file.

In case of identity theft, the service also includes insurance and support dedicated to identity restoration. It is the best protection available.

People who are covered by the protection service offered by Desjardins are already protected.

The people concerned may want to resort to the common law courts.

Government resources are available for those concerned about identity theft. The Commission d’accès à l’information du Québec provides guidance for citizens whose personal information has been lost or stolen.

A checklist This hyperlink will open in a new window. is available for consultation. It explains what to do if you suspect your identity has been stolen and indicates the measures you should take, as well as the companies and public agencies you should contact (e.g. keep copies of all relevant and official documents, contact certain agencies such as financial institutions, service providers, the Canadian Anti-Fraud Centre, Revenu Québec).