On February 19, the Ministère de l’Éducation received confirmation that personal information concerning teachers may have been stolen.
Every effort has been made to properly support and guide the people who may have been affected. Those concerned will be sent a letter the week of July 27, 2020, informing them of the measures to take and the resources available. For their protection, they will also be offered the services of a credit monitoring company, the cost of which will be assumed by the government for a period of 5 years.
Anyone who may have been affected should remain vigilant.
The Ministère de l’Éducation is collaborating with the Sureté du Québec, which is pursuing its investigation.
Any person who believes they may have been a victim of fraud should contact their municipal police department. The Commission d’accès à l’information du Québec is also available to provide guidance to citizens following a loss or theft of personal information. A guide entitled “Loss or Theft of Personal Information: How Should You React?” lists the companies and public agencies to contact. This guide is available online at: www.cai.gouv.qc.ca/documents/CAI_FI_vol_rens_pers_citoyen_eng.pdf .
These individuals will be entitled to protection at the government’s expense. During the week of July 27, 2020, they will be sent a letter indicating the procedure to follow.
As of last February, these individuals had the option to register for protection at their own expense. They may now modify their account once they receive the letter, and the government will assume the cost of protection.
The Ministère is collaborating closely with Revenu Québec to ensure that everyone who may have been affected will be contacted. Individuals who would like to change the address in their file can do so using the Service québécois de changement d’adresse . Please make sure to select Revenu Québec from the list of government services provided in step 1.
Starting August 13, 2020, individuals who have not received the letter can contact the Ministère de l’Éducation by going to the “Contact us ” page on the Ministère’s website. A response will be provided as soon as possible and will include the procedure to follow to obtain credit monitoring services.
Equifax has been hired to provide credit monitoring services.
The Equifax CompleteTM Premier plan, offered for 5 years, is the most comprehensive credit monitoring and identity theft protection product available in Canada. The plan includes daily access and monitoring of your Equifax credit file and online notifications if there are requests to access or modify your Equifax credit file.
In case of identity theft, the service also includes insurance and support dedicated to identity restoration. It is the best protection available.
The people concerned may want to resort to the common law courts.
Government resources are available for those concerned about identity theft. The Commission d’accès à l’information du Québec provides guidance for citizens whose personal information has been lost or stolen.
A checklist is available for consultation. It explains what to do if you suspect your identity has been stolen and indicates the measures you should take, as well as the companies and public agencies you should contact (e.g. keep copies of all relevant and official documents, contact certain agencies such as financial institutions, service providers, the Canadian Anti-Fraud Centre, Revenu Québec).
Last update: July 30, 2020