View content
  1. Home  
  2. Government  
  3. Departments and agencies  
  4. Ministère de l'Enseignement supérieur  
  5. Contact information for the Ministère  
  6. Appeals / Remedies  
  7. Submitting a complaint

Appeals / Remedies

Submitting a complaint to Aide financière aux études

You may be dissatisfied with the services provided by Aide financière aux études.

Your dissatisfaction may concern, for example:

  • the reliability of information
  • the politeness of staff and respect for confidentiality
  • the quality of service and the delays in processing your file
  • the accessibility of telephone services
  • the accessibility of publications and forms

You can file a complaint with the Bureau des recours of Aide financière aux études. It will be processed confidentially and will not be mentioned in your file.

Submit a complaint online

Submitting a complaint by telephone or mail

  • Phone numbers

    Toll-free in Québec: 1-844-714-2281

  • Address

    Bureau des recours de l’Aide financière aux études
    Ministère de l’Enseignement supérieur
    1035, rue De La Chevrotière, 20e étage
    Québec (Québec)  G1R 5A5

Last update: September 19, 2023

Comments

Was the information on this page useful to you?
General notice

You have questions or require additional information?

Please contact Services Québec

Gouvernement du Québec

Footer navigation | Québec.ca