Precisions on Processing Dates
Mail opened on
It takes around three business days for received documents to appear in your online file.
For example, mail opened on September 6 will be available in your online file around September 9.
Availability of digitally uploaded documents in file
Digital documents that you upload to your online file are immediately received by AFE. They can be viewed in your online file several days later.
For example, if you upload a digital document on September 1, it will be accessible around September 7.
Processing of applications for financial assistance received on
We only process applications for financial assistance that are complete, meaning when we have received both the form and all required documentation. Incomplete applications will be deemed received on the date of receipt of the missing paperwork.
For example, we received your application for financial assistance on July 10 but the missing documentation was received on August 14. If we processed received applications on August 8, your application would not have been processed at that time because it is deemed part of the August 14 batch.
Last update: May 21, 2020