General Office Support Workers
Job description
These individuals prepare correspondence, reports, and statements. They answer the telephone, verify, record, and process forms and documents (permits, contracts, purchase orders, etc.). They may also file materials, files, and documents according to specific filing systems.
Environment
- Controlled ambient temperature
Main tasks
- Prepare documents (correspondence, reports, etc.) from notes.
- Respond to inquiries or forward them to the appropriate person.
- Inform staff, customers, and the public about the company.
- Photocopy and staple documents for distribution, mailing, or filing.
- Retrieve requested documents and keep records.
- Draft reports from files, inventories, mailing lists, and databases.
- Process postal or electronic mail.
- Send and receive documents.
- Attend administrative procedures.
- Maintain an inventory of office supplies and order supplies as required.
Advancement and mobility
- Experience leads to supervisory or management positions.
- Experience and additional training leads to executive positions.
Hourly wage
The hourly wage is calculated by averaging wages from 2020 to 2022.- Minimum
- $15.25
- Median
- $22.30
- Maximum
- $30.29
Job prospects for 2022-2026
sr.comparaison-region.titre
Les 2 champs de sélection ci-dessous vous permettent de comparer 2 régions. Les données des régions seront automatiquement mises à jour à la sélection. Par défaut, la province de Québec est sélectionnée pour la première région.
Job prospects for 2022-2026
Job prospects
All of Québec
Very good
All of Québec
Non available
Total jobs for 2021
All of Québec
23,000
All of Québec
na
Gender distribution
All of Québec
Not available.
- 79.5% Female
- 20.5% Male
Not available.
- 79.5% Female
- 20.5% Male
Job types
All of Québec
Not available.
- Full time
- Part time
Not available.
- Full time
- Part time
Yearly wage on 2015
All of Québec
$40,000
All of Québec
Other characteristics
All of Québec
- Non traditional for men
- None
All of Québec
- Non traditional for men
- None
Sectors of activity
All of Québec
Not available.
-
NAICS 9122% of jobs
-
NAICS 44, 459% of jobs
-
NAICS 618% of jobs
-
NAICS 621, 622, 6237% of jobs
-
NAICS 416% of jobs
-
Others48% of jobs
All of Québec
Not available.
-
NAICS 9122% of jobs
-
NAICS 44, 459% of jobs
-
NAICS 618% of jobs
-
NAICS 621, 622, 6237% of jobs
-
NAICS 416% of jobs
-
Others48% of jobs
Training and requirements
Formation
No specific training
Sometimes required
- A secondary school education is usually required.
Main skills and characteristics
Skills
- Data collection
- Reading comprehension
- Active listening
- Oral expression
- Information processing
- Written expression
- Coordination
- Time management
- Service oriented
- Critical thought
- Social perception
Abilities
- Verbal skills
- Written comprehension
- Oral comprehension
- Written expression
- Speech clarity
- Speech recognition
- Near vision
- Information organization
- Awareness of issues
- Selective attention
- Classification
- Deductive reasoning
- Inductive reasoning
Knowledge and attributes
- Capacity to establish and maintain interpersonal relations
- Critical thinking
- Focussed on results
- Knowledge of customer and personalized services
- Rigour
- Attention to detail
- Intermediate knowledge of the English language
- Vitality
- Sense of observation
- Knowledge of office work
Interests
- Draft, communicate, and inform
- Work in an office
- Collect, verify, sort, and classify data or information
Personality profiles (RIASEC)
- Conventional
- People with this profile prefer specific, well-defined tasks. They like to respect the order of things and follow established rules.
- Realistic
- People with this profile prefer carrying out concrete tasks and being physically involved in what they do.
- Investigative
- People with this profile prefer relying on theoretical knowledge before acting. They like observation, analysis and problem solving.
Note about CNP
Occupational information is provided based on the National Occupational Classification (NOC) 2016. The 5-digit code of the NOC 2021 is shown in parentheses for information purposes only for occupations that correspond to those of NOC 2016.
Official name of the NOC 1411 (14100)
General office support workers
Job titles
- Administrative clerk
- Filing clerk
- Hospital records clerk
- Office clerk
- Office assistant
- Clerical assistant
- Bill sorter
- Card filer
- Classification clerk
- Records classification clerk
- Records management clerk
- Word processor clerk
- Road maintenance clerk
- Information and records clerk
- Office administration clerk
- Dietetics office clerk - hospital
- Drawings filing clerk
- Film filing clerk
- Correspondence filing clerk
- Plate filing clerk
- Float clerk
- Records support clerk
- Records filing-system clerk
- Subscription clerk
- Meter records clerk
- Credit card authorization clerk
- Map clerk
- Mail order filler
- Records clerk
- File clerk
- Aircraft records clerk
- File and classification clerk
- Criminal records clerk
- Technical records clerk
- Broadcast clerk
- Address forms clerk
- Warranty clerk
- Personnel scheduling clerk
- Health information clerk
- Utility clerk
- Auction clerk
- General office clerk
- Municipal office clerk
- Junior office clerk
- Police station clerk
- Program and service delivery clerk - government services
- Ward clerk - hospital
- Unit clerk
- Bus terminal clerk
- Relief clerk
- Clerk-stenographer
- Course co-ordinator
- Typist
- General office worker
- Grain quotations board marker
- Cpic operator
- Office machine operator
- Ticket preparer - manufacturing
- Order transcriber
Skill type
Business, finance and administration
Last update: November 30, 2023
