Accommodation Service Managers
Job description
These individuals manage the activities of a residential facility or one of its services. They work in:
- Hotels
- Motels
- Resorts
- Student residences
- B&Bs, inns, and outfitters
Environment
- Controlled ambient temperature
Main tasks
- Develop, implement, and evaluate policies and procedures.
- Prepare budgets and analyze revenues and expenditures.
- Participate in the development of awards and promotional strategies.
- Negotiate with suppliers when purchasing goods and supplies.
- Discuss with clients the use of the facilities for various events and activities.
- Recruit, supervise, and train staff and set up work schedules.
- Respond to customer complaints.
- Coordinate the different services of the establishment.
- Ensure optimal use of all facilities and maximize profitability.
- Represent the institution when dealing with industry associations, business communities, government bodies, and clients.
Hourly wage
The hourly wage is calculated by averaging wages from 2019 to 2021.- Minimum
- $16.83
- Median
- $32.21
- Maximum
- $49.15
Job prospects for 2022-2026
sr.comparaison-region.titre
Les 2 champs de sélection ci-dessous vous permettent de comparer 2 régions. Les données des régions seront automatiquement mises à jour à la sélection. Par défaut, la province de Québec est sélectionnée pour la première région.
Job prospects for 2022-2026
Job prospects
All of Québec
Very good
All of Québec
Non available
Total jobs for 2021
All of Québec
4,000
All of Québec
na
Gender distribution
All of Québec
Not available.
- 56.1% Female
- 43.9% Male
Not available.
- 56.1% Female
- 43.9% Male
Job types
All of Québec
Not available.
- Full time
- Part time
Not available.
- Full time
- Part time
Yearly wage on 2015
All of Québec
$43,000
All of Québec
Other characteristics
All of Québec
- None
All of Québec
- None
Sectors of activity
All of Québec
Not available.
-
NAICS 7275% of jobs
-
NAICS 621, 622, 62317% of jobs
-
NAICS 532% of jobs
-
NAICS 712% of jobs
-
NAICS 6241% of jobs
-
Others3% of jobs
All of Québec
Not available.
-
NAICS 7275% of jobs
-
NAICS 621, 622, 62317% of jobs
-
NAICS 532% of jobs
-
NAICS 712% of jobs
-
NAICS 6241% of jobs
-
Others3% of jobs
Training and requirements
Formation
Most training programs are offered in French only.
College
DCS in hotel Management 
Code : 430A0
Placement rate: 65.3%
27.8% of graduates pursue further studies
Sometimes required
- A post-secondary diploma or degree in hotel management or related discipline may be required.
- Several years of experience in the hospitality industry may be required.
- Supervisory experience is often required.
- Experience may substitute for formal education.
Main skills and characteristics
Skills
- Data collection
- Active listening
- Service oriented
- Oral expression
- Human resource management
- Social perception
- Reading comprehension
- Coordination
- Written expression
- Negotiation
- Active learning
- Teaching
- Result evaluation
- Time management
- Judgment and decision-making
- Critical thought
- Persuasion
- Solving complex problems
- Information processing
- Systems evaluation
- Learning strategies
- System analysis
- Material resource management
Abilities
- Verbal skills
- Speech clarity
- Written comprehension
- Oral comprehension
- Written expression
- Speech recognition
- Awareness of issues
- Information organization
- Idea generation
- Deductive reasoning
- Inductive reasoning
- Originality
- Mathematical reasoning
- Classification
- Near vision
- Selective attention
- Processing flexibility
Knowledge and attributes
- Knowledge of administration and management
- Autonomy
- Capacity to influence and mobilize
- Spoken and written bilingualism (French and English)
- Knowledge of customer and personalized services
- Versatility
- Sense of initiative
- Tolerance to stress
- Vitality
- Knowledge of sales and marketing
Interests
- Direct, organize, and manage
- Work in sales or client service
- Work in hotels, restaurants, and tourism
Personality profiles (RIASEC)
- Enterprising
- People with this profile prefer having responsibilities, influencing others and responding to challenges.
- Social
- People with this profile prefer to be in contact with others, in particular to entertain, help or teach them.
- Conventional
- People with this profile prefer specific, well-defined tasks. They like to respect the order of things and follow established rules.
Note about CNP
Occupational information is provided based on the National Occupational Classification (NOC) 2016. The 5-digit code of the NOC 2021 is shown in parentheses for information purposes only for occupations that correspond to those of NOC 2016.
Official name of the NOC 0632 (60031)
Accommodation service managers
Job titles
- Innkeeper
- Hotel director
- Campground operator
- Hotel assistant manager
- Bed and breakfast manager
- Reservations manager
- Front desk manager - accommodation services
- Nursing home manager
- Rooms division director
- Boarding house manager
- Retirement home manager
- Motel manager
- Lodging house manager
- Accommodations manager
- Ski resort manager
- Seasonal resort manager
- Hotel front office manager
- Rooms manager - accommodation services
- Inn operator
- Country inn operator
- Bed and breakfast operator
- Rooming house keeper
- Tourist home operator
- Boarding house keeper
- Guest-house operator
- Inn manager
- Camp manager
- Canoe camp operator
- Hunting camp operator
- Fishing camp operator
- Resort manager
- Hunting and fishing lodge manager
- Student residence manager
- University residence manager
- Campground manager
- Resort campground manager
- Recreational campground manager
- Guest services manager
- Hostel manager
- Hotel manager
- Hotel operator
- Youth hostel manager
Skill type
Management
Last update: March 17, 2023
