Managers of Customer Service and Personal Services
Job description
These individuals work in businesses that offer various services (maintenance, cleaning, grooming, etc.). They work in:
- Hairdressing, beauty salons, or personal care salons
- Schools that offer non-vocational training (driving, language, music, dance, art, cooking, fashion, etc.)
- Home cleaning companies
Environment
- Controlled ambient temperature
Main tasks
- Plan, organize, direct, control, and evaluate the establishments’ activities.
- Develop and implement policies and procedures for staff.
- Plan and manage operating budgets and inventory.
- Respond to inquiries or complaints and resolve problems.
- Manage advertising and marketing contracts.
- Hire, train, and supervise staff.
Hourly wage
The hourly wage is calculated by averaging wages from 2019 to 2021.- Minimum
- $17.50
- Median
- $26.15
- Maximum
- $60.10
Job prospects for 2022-2026
sr.comparaison-region.titre
Les 2 champs de sélection ci-dessous vous permettent de comparer 2 régions. Les données des régions seront automatiquement mises à jour à la sélection. Par défaut, la province de Québec est sélectionnée pour la première région.
Job prospects for 2022-2026
Job prospects
All of Québec
Non available
All of Québec
Non available
Total jobs for 2021
All of Québec
4,500
All of Québec
na
Gender distribution
All of Québec
Not available.
- 51.6% Female
- 48.4% Male
Not available.
- 51.6% Female
- 48.4% Male
Job types
All of Québec
Not available.
- Full time
- Part time
Not available.
- Full time
- Part time
Yearly wage on 2015
All of Québec
$34,000
All of Québec
Other characteristics
All of Québec
- None
All of Québec
- None
Sectors of activity
All of Québec
Not available.
-
NAICS 8138% of jobs
-
NAICS 55, 5622% of jobs
-
NAICS 7111% of jobs
-
NAICS 6111% of jobs
-
NAICS 516% of jobs
-
Others12% of jobs
All of Québec
Not available.
-
NAICS 8138% of jobs
-
NAICS 55, 5622% of jobs
-
NAICS 7111% of jobs
-
NAICS 6111% of jobs
-
NAICS 516% of jobs
-
Others12% of jobs
Training and requirements
Formation
Numerous training and study programs lead to managerial or executive positions.
Sometimes required
- A professional, college is often required, depending on the type of services offered or the subject taught.
- One to three years of experience in the service offered is often required.
Main skills and characteristics
Skills
- Data collection
- Coordination
- Result evaluation
- Oral expression
- Human resource management
- Service oriented
- Critical thought
- Social perception
- Information processing
- Active listening
- Time management
- Judgment and decision-making
- Persuasion
- Active learning
- Teaching
- System analysis
- Reading comprehension
- Solving complex problems
- Learning strategies
- Systems evaluation
- Negotiation
- Written expression
- Financial resource management
- Material resource management
Abilities
- Oral comprehension
- Verbal skills
- Awareness of issues
- Speech clarity
- Deductive reasoning
- Speech recognition
- Written comprehension
- Inductive reasoning
- Idea generation
- Written expression
- Information organization
- Classification
- Near vision
- Originality
- Selective attention
- Basic numeracy
Knowledge and attributes
- Leadership
- Knowledge of administration and management
- Autonomy
- Spoken and written bilingualism (French and English)
- Knowledge of customer and personalized services
- Capacity to work in a team
- Versatility
- Rigour
- Knowledge of sales and marketing
- Friendliness
Interests
- Direct, organize, and manage
- Work in sales or client service
- Work in hotels, restaurants, and tourism
Personality profiles (RIASEC)
- Enterprising
- People with this profile prefer having responsibilities, influencing others and responding to challenges.
- Social
- People with this profile prefer to be in contact with others, in particular to entertain, help or teach them.
- Conventional
- People with this profile prefer specific, well-defined tasks. They like to respect the order of things and follow established rules.
Note about CNP
Occupational information is provided based on the National Occupational Classification (NOC) 2016. The 5-digit code of the NOC 2021 is shown in parentheses for information purposes only for occupations that correspond to those of NOC 2016.
Official name of the NOC 0651 (60040)
Managers in customer and personal services, n.e.c.
Job titles
- Esthetic services manager
- Spa manager
- Driving school manager
- Laundry manager
- Hairstyling salon manager
- Escort agency manager
- Kennel manager
- Movie theatre manager
- Weight-loss clinic manager
- Shoe repair service manager
- Crematorium manager
- Tanning salon manager
- Massage parlour manager
- Sauna manager
- Laundry service manager
- Pet-sitting service manager
- Window washing service manager
- Residential cleaning service manager
- Dry cleaning service manager
- Carpet cleaning service manager
- Janitorial services manager
- Home care service manager
- Holidays service manager
- Swimming pool maintenance service manager
- Pest control service manager
- School of art manager
- Craft school manager
- Automobile driver training school manager
- Cooking school manager
- Dance school manager
- Modelling school manager
- Music school manager
- Cold-storage manager
- Laundry and dry cleaning manager
- Truck wash manager
- Dry cleaning plant manager
- Fur cleaning plant manager
- Pet care services manager
- Septic tank service manager
- Car wash manager
- Barber shop manager
- Beauty shop manager
- Pet grooming salon manager
- Dog grooming establishment manager
- Dog kennel manager
- Boarding kennel manager
- Tour operator
Skill type
Management
Last update: March 17, 2023
