Accommodation and Tourism Services Supervisors
Job description
These individuals coordinate the activities of staff in accommodation, travel, and tourism services (hotel receptionists, casino staff, etc.). They are employed in public and private service establishments such as hotels, travel agencies, tourist resorts, etc.
Environment
- Controlled ambient temperature
- Climatic conditions
Main tasks
- Coordinate, assign, and supervise staff work.
- Establish work schedules and work methods.
- Coordinate activities with other work or service units.
- Resolve problems and draft reports.
- Recruit and train staff.
- Order supplies and equipment.
- Ensure the proper operation, maintenance, and repair of computers, equipment, and machinery.
- Perform duties normally carried out by supervised personnel, as required.
Advancement and mobility
- Experience or additional training can lead to management positions.
Hourly wage
Not available.Job prospects for 2022-2026
sr.comparaison-region.titre
Job prospects for 2022-2026
Job prospects
All of Québec
All of Québec
Total jobs for 2021
All of Québec
All of Québec
Gender distribution
All of Québec
- 52.1% Female
- 47.9% Male
- 52.1% Female
- 47.9% Male
Job types
All of Québec
- Full time
- Part time
- Full time
- Part time
Yearly wage
All of Québec
All of Québec
Other characteristics
All of Québec
- None
All of Québec
- None
Sectors of activity
All of Québec
-
NAICS 7128% of jobs
-
NAICS 7228% of jobs
-
NAICS 55, 5622% of jobs
-
NAICS 48, 499% of jobs
-
NAICS 913% of jobs
-
Others10% of jobs
All of Québec
-
NAICS 7128% of jobs
-
NAICS 7228% of jobs
-
NAICS 55, 5622% of jobs
-
NAICS 48, 499% of jobs
-
NAICS 913% of jobs
-
Others10% of jobs
Training and requirements
Formation
Secondary
College
DCS in hotel Management 
Placement rate: 65.3%
27.8% of graduates pursue further studies
DCS in tourism (Development and Promotion of Travel Products)
Placement rate: 80.5%
14.6% of graduates pursue further studies
DCS in tourism (Tourist Product Development)
Placement rate: 78.2%
14.5% of graduates pursue further studies
Sometimes required
- College training related to the area of supervision may be required.
- Experience in the area supervised usually required.
Main skills and characteristics
Skills
- Data collection
- Active listening
- Service oriented
- Oral expression
- Human resource management
- Social perception
- Reading comprehension
- Coordination
- Written expression
- Negotiation
- Active learning
- Teaching
- Result evaluation
- Time management
- Judgment and decision-making
- Critical thought
- Persuasion
- Solving complex problems
- Information processing
- Systems evaluation
- Learning strategies
- System analysis
- Material resource management
Abilities
- Verbal skills
- Speech clarity
- Written comprehension
- Oral comprehension
- Written expression
- Speech recognition
- Awareness of issues
- Information organization
- Idea generation
- Deductive reasoning
- Inductive reasoning
- Mathematical reasoning
- Classification
- Near vision
- Selective attention
- Processing flexibility
Knowledge and attributes
- Leadership
- Knowledge of administration and management
- Sense of responsibility
- Spoken and written bilingualism (French and English)
- Knowledge of customer and personalized services
- Versatility
- Rigour
- Knowledge of computer science, digital and electronics
- Tolerance to stress
- Knowledge of public safety and security
Interests
- Direct, organize, and manage
- Work in hotels, restaurants, and tourism
Personality profiles (RIASEC)
- Enterprising
- People with this profile prefer having responsibilities, influencing others and responding to challenges.
- Social
- People with this profile prefer to be in contact with others, in particular to entertain, help or teach them.
- Conventional
- People with this profile prefer specific, well-defined tasks. They like to respect the order of things and follow established rules.
Note about CNP
Occupational information is provided based on the National Occupational Classification (NOC) 2016. The 5-digit code of the NOC 2021 is shown in parentheses for information purposes only for occupations that correspond to those of NOC 2016.
Official name of the NOC 6313 (62022)
Accommodation, travel, tourism and related services supervisors
Job titles
- Hotel managing supervisor
- Lodging house managing supervisor
- Hotel clerk supervisor
- Assistant passenger service co-ordinator - railway
- Bell captain
- Casino pit boss
- Pit boss gaming
- Casino shift manager
- Casino section head
- Slot machines section head
- Gaming tables supervisor
- Head baggage porter
- Hotel clerk head
- Passenger service co-ordinator - railway
- Motel managing supervisor
- Airline sales and service agents supervisor
- Baggage porter supervisor
- Travel clerk supervisor
- Railway station clerk supervisor
- Casino dealer supervisor
- Tour guide supervisor
- Night clerk supervisor - hotel
- Customer relations supervisor - casino
- Guest service supervisor - casino
- Reservations supervisor
- Reservations supervisor - travel agency
- Reservations supervisor - hotel
- Reservations supervisor - airline
- Slot supervisor
- Night supervisor - hotel
Skill type
Sales and service
Related occupations
Last update: March 27, 2023
