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  5. Customer Service Supervisors

Exploring Trades and Occupations

Customer Service Supervisors

On this page

  • Job description
  • Hourly wage
  • Job prospects for 2021-2025
  • Sectors of activity
  • Training and requirements
  • Main skills and characteristics
  • Personality profiles (RIASEC)
  • Additional information

Job description

These individuals coordinate the activities of the customer service representatives. They work in:

  • Banks, trust companies, and credit unions
  • Businesses
  • Customer service centres
  • Insurance and telephone companies
  • Public utilities
  • Travel services (incoming and outgoing agencies, wholesalers)

Environment

  • Controlled ambient temperature

Main tasks

  • Assign, verify, and evaluate the work of the clerks.
  • Authorize regular deposits and withdrawals.
  • Establish work schedules and procedures.
  • Coordinate activities with other departments or divisions.
  • Solve problems and write reports.
  • Provide staff training.
  • Order supplies and equipment.
  • Ensure the proper operation, maintenance, and repair of computer systems and equipment.
  • Perform the same duties as supervised staff, as required.

Hourly wage

The hourly wage is calculated by averaging wages from 2019 to 2021.
Minimum
$18.50
Median
$26.00
Maximum
$37.50

Job prospects for 2021-2025

sr.comparaison-region.titre

Les 2 champs de sélection ci-dessous vous permettent de comparer 2 régions. Les données des régions seront automatiquement mises à jour à la sélection. Par défaut, la province de Québec est sélectionnée pour la première région.

Job prospects for 2021-2025

Job prospects

All of Québec

Non available
Limited
Good
Very good
Very good

All of Québec

Non available
Limited
Good
Very good
Non available

Total jobs for 2020

All of Québec

3,500

All of Québec

na

Gender distribution

All of Québec

Not available.
58.7% Female
41.3% Male

Not available.
  • 58.7% Female
  • 41.3% Male

Job types

All of Québec

Not available.
Full time
Part time

Not available.
  • Full time
  • Part time

Yearly wage on 2015

All of Québec

$49,000

All of Québec

Other characteristics

All of Québec

  • None

All of Québec

  • None

Sectors of activity

All of Québec

Not available.
  1. Business, building and other support services
    NAICS 55, 56
    24% of jobs
  2. Finance
    NAICS 521, 522, 523, 526
    17% of jobs
  3. Information and Cultural Industries
    NAICS 51
    9% of jobs
  4. Public Administration
    NAICS 91
    7% of jobs
  5. Retail Trade
    NAICS 44, 45
    6% of jobs
  6. Others
    37% of jobs

All of Québec

Not available.
  1. Business, building and other support services
    NAICS 55, 56
    24% of jobs
  2. Finance
    NAICS 521, 522, 523, 526
    17% of jobs
  3. Information and Cultural Industries
    NAICS 51
    9% of jobs
  4. Public Administration
    NAICS 91
    7% of jobs
  5. Retail Trade
    NAICS 44, 45
    6% of jobs
  6. Others
    37% of jobs