Customer Service Supervisors
Job description
These individuals coordinate the activities of the customer service representatives. They work in:
- Banks, trust companies, and credit unions
- Businesses
- Customer service centres
- Insurance and telephone companies
- Public utilities
- Travel services (incoming and outgoing agencies, wholesalers)
Environment
- Controlled ambient temperature
Main tasks
- Assign, verify, and evaluate the work of the clerks.
- Authorize regular deposits and withdrawals.
- Establish work schedules and procedures.
- Coordinate activities with other departments or divisions.
- Solve problems and write reports.
- Provide staff training.
- Order supplies and equipment.
- Ensure the proper operation, maintenance, and repair of computer systems and equipment.
- Perform the same duties as supervised staff, as required.
Hourly wage
The hourly wage is calculated by averaging wages from 2019 to 2021.- Minimum
- $18.50
- Median
- $26.00
- Maximum
- $37.50
Job prospects for 2021-2025
sr.comparaison-region.titre
Les 2 champs de sélection ci-dessous vous permettent de comparer 2 régions. Les données des régions seront automatiquement mises à jour à la sélection. Par défaut, la province de Québec est sélectionnée pour la première région.
Job prospects for 2021-2025
Job prospects
All of Québec
Very good
All of Québec
Non available
Total jobs for 2020
All of Québec
3,500
All of Québec
na
Gender distribution
All of Québec
Not available.
- 58.7% Female
- 41.3% Male
Not available.
- 58.7% Female
- 41.3% Male
Job types
All of Québec
Not available.
- Full time
- Part time
Not available.
- Full time
- Part time
Yearly wage on 2015
All of Québec
$49,000
All of Québec
Other characteristics
All of Québec
- None
All of Québec
- None
Sectors of activity
All of Québec
Not available.
-
NAICS 55, 5624% of jobs
-
NAICS 521, 522, 523, 52617% of jobs
-
NAICS 519% of jobs
-
NAICS 917% of jobs
-
NAICS 44, 456% of jobs
-
Others37% of jobs
All of Québec
Not available.
-
NAICS 55, 5624% of jobs
-
NAICS 521, 522, 523, 52617% of jobs
-
NAICS 519% of jobs
-
NAICS 917% of jobs
-
NAICS 44, 456% of jobs
-
Others37% of jobs