Hotel Front Desk Clerks
Job description
These individuals book rooms and provide information and customer services. They work in:
- Hotels
- Motels
- Resorts
Environment
- Controlled ambient temperature
Main tasks
- Keep records of reservations.
- Greet guests, record them in the arrivals register, and assign them rooms.
- Respond to customer inquiries, inform them about services offered, and handle complaints.
- Compile and verify customer accounts.
- Check cash statements and supporting documents.
- Present bills to guests leaving the hotel and collect the amounts due.
Advancement and mobility
- Experience and additional training lead to supervisory positions.
Hourly wage
The hourly wage is calculated by averaging wages from 2019 to 2021.- Minimum
- $14.25
- Median
- $16.46
- Maximum
- $21.00
Job prospects for 2021-2025
sr.comparaison-region.titre
Job prospects for 2021-2025
Job prospects
All of Québec
All of Québec
Total jobs for 2020
All of Québec
All of Québec
Gender distribution
All of Québec
- 62.3% Female
- 37.7% Male
- 62.3% Female
- 37.7% Male
Job types
All of Québec
- Full time
- Part time
- Full time
- Part time
Yearly wage on 2015
All of Québec
All of Québec
Other characteristics
All of Québec
- None
All of Québec
- None
Sectors of activity
All of Québec
-
NAICS 72100% of jobs
-
NAICS 3310% of jobs
-
NAICS 5416, 54170% of jobs
-
NAICS 5416, 54170% of jobs
-
NAICS 5416, 54170% of jobs
-
Others0% of jobs
All of Québec
-
NAICS 72100% of jobs
-
NAICS 3310% of jobs
-
NAICS 5416, 54170% of jobs
-
NAICS 5416, 54170% of jobs
-
NAICS 5416, 54170% of jobs
-
Others0% of jobs
Training and requirements
Formation
Secondary
DVS in hotel Reception 
Placement rate: 50.1%
38.6% of graduates pursue further studies
DVS in réception en hôtellerie
Placement rate: 71.8%
25.1% of graduates pursue further studies
College
DCS in hotel Management
Placement rate: 65.3%
27.8% of graduates pursue further studies
Sometimes required
- Knowledge of a foreign language (spoken) is an asset.
Main skills and characteristics
Skills
- Data collection
- Oral expression
- Social perception
- Information processing
- Service oriented
- Active listening
- Coordination
- Reading comprehension
- Result evaluation
- Human resource management
- Time management
- Judgment and decision-making
- Solving complex problems
Abilities
- Oral comprehension
- Verbal skills
- Speech clarity
- Speech recognition
- Awareness of issues
- Near vision
- Classification
- Written comprehension
- Written expression
- Information organization
- Deductive reasoning
Knowledge and attributes
- Diplomacy
- Spoken and written bilingualism (French and English)
- Knowledge of customer and personalized services
- Capacity to be discrete
- Respect standards and regulations
- Friendliness
- Knowledge of public safety and security
- Knowledge of office work
- Impeccable appearance
- Patience
Interests
- Work in sales or client service
- Work in hotels, restaurants, and tourism
- Collect, verify, sort, and classify data or information
Personality profiles (RIASEC)
- Conventional
- People with this profile prefer specific, well-defined tasks. They like to respect the order of things and follow established rules.
- Social
- People with this profile prefer to be in contact with others, in particular to entertain, help or teach them.
- Enterprising
- People with this profile prefer having responsibilities, influencing others and responding to challenges.
Note about CNP
Occupational information is provided based on the National Occupational Classification (NOC) 2016. The 5-digit code of the NOC 2021 is shown in parentheses for information purposes only for occupations that correspond to those of NOC 2016.
Official name of the NOC 6525 (64314)
Hotel front desk clerks
Job titles
- Reception clerk - hotel
- Superintendent of services - hotel
- Hotel front desk clerk
- Hotel receptionist
- Front desk agent
- Guest service agent
- Hotel clerk
- Night auditor - hotel
- Reservations clerk - hotel
- Day clerk - hotel
- Night clerk
- Room clerk
- Guest service representative - hotel
Skill type
Sales and service
Related occupations
Last update: November 15, 2022
