Help and resources

Helplines and referral services

Emergencies

  • For emergencies, call 9-1-1 immediately.
    24 hours a day, 365 days a year.

Situations of mistreatment

Services available 24 hours a day, 7 days a week

  • Info-Social
    8-1-1
    The Info-Social 811 service provides advice and answers questions on psychosocial issues. If necessary, Info-Social 811 professionals can also refer the person to an appropriate resource in the health and social services network or to a community resource. Anyone who lives in Québec can call Info-Social 811 for themselves or a family member.
    24 hours a day, 7 days a week.
    Services are provided in French and English.
  • Centre de prévention du suicide  This hyperlink will open in a new window.(in French only)
    1 866 APPELLE (277-3553)
    Suicide prevention centres are staffed by professionals, qualified support workers and volunteers who are trained to respond to all requests for assistance and answer questions.
    24 hours a day, 7 days a week.
    Services are provided in French only.

Resource for domestic abuse victims

  • S.O.S. violence conjugale  This hyperlink will open in a new window.(in French only)
    1 800 363-9010
    SOS violence conjugale provides intake, assessment, information, awareness raising, support and referral services to victims of domestic abuse and anyone concerned by this issue. Services are bilingual, free, anonymous and confidential.
    Services are available by telephone, by TTY for people who are deaf or by email.
    24 hours a day, 7 days a week.
    Services are provided in French and English.

Resource for crime victims

  • Sexual assaults - Toll-free helpline This hyperlink will open in a new window.
    1 888 933-9007
    The sexual assault helpline provides listening, information and referral services for sexual assault victims, their families and friends and care providers. Services are free and confidential.
    24 hours a day, 7 days a week.
    Services are provided in French and English.

Resource related to sexual diversity and gender identity

  • Interligne This hyperlink will open in a new window.
    1 888 505-1010
    Interligne is a front-line centre that provides help and information to people concerned with sexual diversity and gender plurality. Services are free, confidential and professional.
    24 hours a day, 7 days a week.
    Services are provided in French and English.

Resources for caregivers of older adults

  • Info-aidant  This hyperlink will open in a new window.
    1 855 852-7784
    Info-aidant is a professional, confidential, free helpline for people who provide care to older adults and their families and friends as well as for health care providers and professionals.
    8:00 a.m. to 8:00 p.m., Monday to Friday.
    Services are provided in French and English.
  • L’Appui pour les proches aidants d’aînés This hyperlink will open in a new window.
    L’Appui pour les proches aidants d’aînés helps improve the quality of life of those providing care to older adults and makes their day-to-day life easier.

Resources for users of the health and social services network

Police services

  • Bottin des services de police This hyperlink will open in a new window. (page in French)
    The Québec police services directory, which also includes indigenous and other types of police services, can be used to quickly find police organizations in Québec.

Resource in the event of incapacity

  • Curateur public du Québec (CPQ) This hyperlink will open in a new window.
    1 800 363-9020
    The Curateur public ensures the protection of people who have been placed under public tutorship or curatorship. It also provides support to families and loved ones who are representing a person under tutorship or who are members of a tutorship council. It ensures that decisions are made are in the interest of the person who is represented and in a manner that respects their rights and maintains their autonomy.
    Some information is available in English.

Other resources

  • Office des personnes handicapées du Québec This hyperlink will open in a new window. (in French only)
    1 800 567-1465
    1 800 567-1477 (teletypewriter)
    The Office’s mission is to ensure compliance with the Act to secure handicapped persons in the exercise of their rights with a view to achieving social, school and workplace integration and to ensure that organizations continue their efforts with respect to the social participation of people with disabilities. Its functions include promotion, coordination, counseling and assessment. It also informs, advises, assists and makes representations on behalf of people with disabilities and their families, both on an individual and a collective basis.
  • Office de la protection du consommateur du Québec This hyperlink will open in a new window.
    1 888 672-2556
    The Office de la protection du consommateur oversees the application of the acts under its responsibility. It informs consumers individually and collectively, educates them and receives their complaints. It also promotes collaboration among market actors.
  • Research Chair on Mistreatment of Older Adults This hyperlink will open in a new window.
    info@maltraitancedesaines.com
    The Research Chair aims to increase knowledge that will enable us to better understand and combat mistreatment.
  • Chaire de recherche Antoine-Turmel sur la protection juridique des aînés This hyperlink will open in a new window. (in French only)
    The Research Chair’s mission is to promote and support research, training and the dissemination of knowledge on the rights of older adults in order to protect and uphold their autonomy.
  • Tables régionales de concertation des aînés This hyperlink will open in a new window. (in French only)
    The 18 regional tables have been mandated to promote collaboration with respect to regional issues that affect older adults and to mobilize the older adult community in order to help them play their full part as citizens and dynamic actors in their region’s development. The regional tables have also been mandated to provide information.