If you are dissatisfied with service you received, you may have recourse by taking the matter up with a neutral and impartial body.

File a complaint

  • Address

    Direction des renseignements, de l'accès à l'information et des plaintes sur la qualité des services
    Ministère de l'Environnement, de la Lutte contre les changements climatiques, de la Faune et des Parcs
    675, boul. René-Lévesque Est, 29e étage, boîte 13
    Québec (Québec)  G1R 5V7

  • Phone numbers
  • Emails

Complaints received are processed in accordance with the Politique de gestion des plaintes sur la qualité des services.

Procedure

Before filing a complaint, you should first contact the head office of the administrative unit responsible for processing your file to try to resolve the problem.

If an agreement cannot be reached, you may contact the Direction des renseignements, de l’accès à l’information et des plaintes sur la qualité des services by phone, email or in writing. The complete file will be reviewed and you will receive a written reply within 20 business days of the date your complaint is received. If a reply cannot be issued within that timeframe, you will be notified in writing.

To facilitate the processing of your file, please provide the following information:

  • Your name, address (including postal code) and phone number;
  • Your representative’s contact information, if applicable;
  • A detailed description of the situation;
  • The results of the steps you have taken.
     

If the efforts made to resolve your complaint fail to meet your expectations, you may contact the Protecteur du citoyen This hyperlink will open in a new window. (ombudsman).

Confidentiality

The Ministère de l'Environnement, de la Lutte contre les changements climatiques, de la Faune et des Parcs handles all complaints it receives in a confidential manner in compliance with the Act respecting Access to documents held by public bodies and the Protection of personal information This hyperlink will open in a new window..

However, please be aware that information submitted by email is not completely secure.