Canada - Creating a Safe Space: Psychological Safety of Healthcare Workers This hyperlink will open in a new window.
The Canadian Patient Safety Institute has created a comprehensive guide and toolkit that provides Canadian healthcare organizations with the resources they need to develop and sustain a peer-to-peer support program (PSP). Creating a Safe Space: Strategies to Address the Psychological Safety of Healthcare Workers provides a broad overview of what peer support is available in Canada and internationally.

UK - Patients get same-day appointments with local pharmacists This hyperlink will open in a new window.
More than 100,000 patients have had appointments with expert pharmacists in 10 weeks, relieving pressure on GPs and A&E departments. The community pharmacist consultation service (CPCS) was introduced in October 2019. The service enables NHS 111 health advisers to refer patients with minor illnesses to their local pharmacy for assessment and treatment.

UK - Two thirds of people want tax increase to pay for health and social care, according to new poll This hyperlink will open in a new window.
A survey of nearly 2,000 people shows that over two thirds (67%) favour an increase in taxes to maintain current levels of NHS care, up from 64% in May 2017 and 59% in March 2015. Only 13% think spending on other services should be reduced to maintain current levels of NHS care.

International - WHO gets new advice on curbing deadly noncommunicable diseases This hyperlink will open in a new window.
World leaders and health experts, recently, handed 8 recommendations to WHO’s Director-General, Dr Tedros Adhanom Ghebreyesus, that could save millions of lives and promote mental health. The WHO Independent High-level Commission on noncommunicable diseases highlighted that noncommunicable diseases still account for more than 70% of deaths and stressed that, “progress against NCDs and mental health conditions must be greatly accelerated if the 2030 Agenda is to succeed.” It also noted that many countries face challenges and need more support to implement solutions.

International - Lack of new antibiotics threatens global efforts to contain drug-resistant infections This hyperlink will open in a new window.
Declining private investment and lack of innovation in the development of new antibiotics are undermining efforts to combat drug-resistant infections, says the World Health Organization (WHO). Two new reports reveal a weak pipeline for antibiotic agents. The 60 products in development (50 antibiotics and 10 biologics) bring little benefit over existing treatments and very few target the most critical resistant bacteria (Gram-negative bacteria). While pre-clinical candidates (those in early-stage testing) are more innovative, it will take years before they reach patients.


Germany - Core values of Family Medicine: Threats and opportunities This hyperlink will open in a new window.
This event will take place in Berlin on June 24-27, 2020. Experts will focus on five topics: managing primary care, special groups of patients, general aspects, practice training, and future settings for primary care.

The Netherlands - Quality & Safety of Urgent Primary Care in Europe This hyperlink will open in a new window.
EQuiP, the European Association for Quality and Patient Safety in General Practice/Family Medicine yearly organizes an international conference in one of the participating countries.
May 8 & 9, 2020, the EQuiP conference will take place in the Netherlands, at Schola Medica in the city of Utrecht. In this conference EQuiP will highlight urgent primary care in Europe through a quality and safety lens.

Reports and Issue Portfolios

Australia - Exploring the incidence of culturally responsive communication in Australian healthcare: the first rapid review on this concept This hyperlink will open in a new window.
While literature suggests the importance and positive effects of culturally responsive communication, evidence suggests inconsistent implementation of this style of communication within Australian healthcare settings. This has implications for the outcomes of healthcare for the diverse population in Australia, according to the authors of the study.

Belgium - Health literacy: what lessons can be learned from the experiences of other countries? This hyperlink will open in a new window.
This report discusses health literacy policies and action plans of other countries in order to make recommendations on elements and criteria to take into account for the development of an eventual Belgian national Health Literacy plan.

Canada - Evaluating the implementation of collaborative teams in community family practice using the Primary Care Assessment Tool This hyperlink will open in a new window.
The objective of this study was to examine patients’ perceptions of primary care within the WestView Primary Care Network (WPCN) - a network of community-based family practice clinics currently serving a suburban-rural population in Alberta - following implementation of collaborative teams in community family practice clinics. A global improvement in primary care delivery in the WPCN measured by the Primary Care Assessment Tool (PCAT) was not found, suggesting that team-based care might have introduced complexity into patient management.

Europe - Creating performance intelligence for primary health care strengthening in Europe This hyperlink will open in a new window.
This paper describes the development of a new tool for monitoring PHC performance across the 53 member countries of the WHO European Region. The research was guided by the aim to create robust performance intelligence in Europe that captures the ability of primary care to respond to population health needs.

UK - Hindsight 2020 Lessons on setting targets in health and social care This hyperlink will open in a new window.
After the 2015 general election, the NHS and social care were set a number of targets on where they needed to be by 2020. Now that year has started, this briefing looks at how they have fared over that time, looking at a sample of key targets. Which have been met, which are being missed, and which by now no longer exist? The briefing then looks at the lessons that need to be learned.

UK - Informing NHS policy in 'digital-first primary care': a rapid evidence synthesis This hyperlink will open in a new window.
This project aimed to find out what evidence exists about the impact of using digital technology for non-face-to-face appointments on patients, medical staff and health services. A number of barriers to using digital alternatives were identified, including inadequate NHS technology and staff concerns about workload, security and confidentiality.

International - Combining patient, clinical and system perspectives in assessing performance in healthcare: an integrated measurement framework This hyperlink will open in a new window.
This integrated framework proposes five measurable constructs (patients’ needs and expectations; healthcare resources and structures; receipt and experience of healthcare services; healthcare processes, functions and context; and healthcare outcomes) which are generally used to populate logic model approaches. These five elements are the aspects of healthcare performance that can be directly measured through quantitative data collection systems or approaches.

International - Bringing Health Care to the Patient: An Overview of the use of Telemedicine in OECD Countries This hyperlink will open in a new window.
The authors of this paper conclude that policy makers seeking to maximise the potential benefits and limit the possible risks of telemedicine services can: 1) ensure that only telemedicine services that improve health care quality and provide clear benefits to patients are pursued, and that patient experiences are measured, 2) facilitate the spread of local and emergent best practices, through a supportive policy environment and knowledge transfer and dissemination, and 3) promote a transition to learning health care systems and a culture of continuous learning and improvement.

International - A quantitative systematic review of the association between nurse skill mix and nursing‐sensitive patient outcomes in the acute care setting This hyperlink will open in a new window.
The aim of this study was to examine the association between nurse skill mix (the proportion of total hours provided by Registered Nurses) and patient outcomes in acute care hospitals. Authors conclude that skill mix is perhaps more important than the number of nurses in reducing adverse patient outcomes such as mortality and failure to rescue, albeit the optimal staffing profile remains elusive in workforce planning.