811 telephone services: four options for different needs
811 is a free and confidential telephone counselling hotline. Four options are available to meet your specific need.
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Health advice for everyone: 811 (option 1)
An Info-Santé nurse provides recommendations for self-care at home or finds the service that best meets your needs.
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Pediatric line through 811, option 1
You can talk with a nurse to get advice about your children aged from 0 to 17 years. If necessary, the nurse will give you an appointment with a doctor.
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Psychosocial and mental health advice: 811 (option 2)
If you want to chat about a psychosocial or mental health issue, an Info-Social counsellor is available.
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Services for people waiting for a family doctor: 811 (option 3)
If you are waiting for a family doctor or are registered with a family medicine group, this line is reserved to refer you to the service that best meets your needs.
Online services
If you or a family member has a health or psychosocial problem, various resources can help you. Online services help you to find the resource that best meets your needs and, if necessary, to get a medical appointment.
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Accessing the Primary Care Access Point (GAP) to get advice
Use the Digital GAP to get recommendations that best meet your needs.
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Scheduling an appointment online
Whether or not you have a family doctor, you can schedule an appointment online.
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Finding a clinic that offers same-day or next-day medical appointments
Discover the clinics that offer same-day or next-day medical appointments, whether or not you have a family doctor.
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Finding the contact information for the health and social service resources nearest you
Find the contact information, office hours and services offered by health and social service resources.
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Discovering the procedures to follow to see a health professional
Depending on your situation, find out how you can get an appointment with a health professional.
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Registering with a family doctor
Register on the waiting list through the Québec Family Doctor Finder (Guichet d’accès à un médecin de famille, GAMF).
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Getting mental health help and support
Find out more about available mental health tools and support programs and services.
