Justice: Questions and answers for the general public

Pour accéder à un palais de justice, vous êtes dans l’obligation de porter un masque ou un couvre-visage. Une exception peut être faite pour les personnes qui sont âgées de moins de 10 ans ou qui répondent à l’une des conditions médicales déterminées par la santé publique This hyperlink will open in a new window.. Si l’une de ces exceptions s’applique à vous, vous devrez en faire la déclaration dès votre arrivée au palais de justice.

De plus, une ou un employé ou encore une agente ou un agent de sécurité devra d’abord vous évaluer. Elle ou il vérifiera votre état de santé dans le but d’établir votre niveau de risque. Il se peut qu’on vous interroge sur la raison de votre visite et que l’on vous propose une autre option, et ce, afin de respecter le nombre de personnes pouvant être présentes dans le palais de justice.

Les salles d’audience, les salles d’entrevue, les comptoirs de service et les aires communes ont été adaptés de manière à respecter les règles sanitaires en vigueur, notamment par l’ajout de panneaux protecteurs, de matériel de désinfection et de signalisation. De plus, un entretien ménager accru du mobilier et des surfaces a été instauré.

Chaque personne qui entre dans un palais de justice doit se désinfecter les mains en utilisant la solution nettoyante fournie sur place. Elle doit suivre en tout temps les consignes qui lui sont indiquées, notamment le respect de l’étiquette respiratoire, des mesures d’hygiène et de la distanciation entre les personnes selon les normes sanitaires en vigueur.

L’accès aux salles d’audience est également contrôlé pour respecter la distanciation physique.

La totalité des activités régulières des tribunaux a repris depuis le 1er septembre 2020.

The COVID-19 pandemic has ushered in a new reality which the Ministère de la Justice has to contend with, particularly when conducting jury trials.

That is why, in collaboration with the Institut national de santé publique du Québec (INSPQ), we have implemented the necessary measures to limit the risk of infection. 
Our staff will greet you in the safest conditions possible and will guide you through the selection process. It is also mandatory to wear a face mask or covering when circulating in the courthouse’s common areas. 

If you are considered at risk according to the criteria established by the INSPQ, or if you have COVID-19 symptoms, you can apply for an exemption or for postponement to a later session by explaining your situation in the exemption form you received. To learn more about who is considered at risk, please visit the INSPQ's website This hyperlink will open in a new window..

In any event, if you have COVID-19 symptoms or test positive for COVID-19 shortly before your appearance date, please communicate with the courthouse prior to going.

There is no suspension of jury trials. You must respect the jury summons sent to you. Measures have been taken to ensure your safety.

The suspension of deadlines ended on September 1, 2020. There is therefore currently no suspension of time limits, both in civil and criminal matters and in matters of administrative justice.

The time limits for bringing proceedings relating to matters heard by the following bodies, excluding matters deemed urgent by their presidents or members the presidents designate for that purpose, are suspended until the declaration of a public health emergency expires:

  • the Administrative Tribunal of Québec;
  • the Administrative Labour Tribunal;
  • the Financial Markets Administrative Tribunal;
  • the Commission de la fonction publique;
  • the Commission d’accès à l’information (adjudication division);

However, this does not apply to proceedings relating to applications for certification provided under section 22 of the Labour Code (chapter C-27).

Additionally, the time limit to lodge a complaint regarding police ethics provided under section 150 of the Police Act (chapter P-13.1) is suspended until the declaration of a public health emergency expires.

Concerning matters under the jurisdiction of:

  • the Comité de déontologie policière;
  • the Commission municipale du Québec;
  • the Commission des transports du Québec;
  • the Régie des alcools, des courses et des jeux;
  • the Régie des marchés agricoles et alimentaires du Québec; 
  • time limits are suspended for:
  • applying for the renewal of a permit or other similar authorization; 
  • paying fees or charges;
  • making submissions; 
  • applying for review of a decision.

However, this does not apply to the periodic review of a recognition under section 243.19 of the Act respecting municipal taxation (chapter F-2.1).

Oui, c’est possible, mais nous vous demandons de privilégier les autres moyens mis à votre disposition pour obtenir des services rendus par le ministère de la Justice.

En ce qui concerne le dépôt de procédures, nous vous invitons à transmettre vos procédures via le Greffe numérique judiciaire du Québec (GNJQ) This hyperlink will open in a new window..

Notez que certains documents ne peuvent être déposés via le GNJQ. Vous trouverez la liste de ces exceptions dans les conditions d’utilisation. Si vous ne pouvez transmettre vos procédures en ligne, nous vous recommandons de privilégier l’envoi par courrier. À défaut de pouvoir utiliser d’autres moyens, vous pouvez vous présenter au palais de justice.

Pour déposer une déclaration d’appel en matière civile dans le cas d’un appel de plein droit, il est possible de le faire en ligne via le Greffe numérique de la Cour d’appel (GNCA) This hyperlink will open in a new window..

Pour déposer une demande ou une réponse à la Division des petites créances de la Cour du Québec, vous pouvez le faire en ligne à l’adresse suivante : https://www.justice.gouv.qc.ca/vos-differends/les-petites-creances/ This hyperlink will open in a new window..

En ce qui concerne les services relatifs au Bureau des infractions et amendes, il est possible de faire un paiement en ligne au www.amendes.qc.ca This hyperlink will open in a new window. ou par téléphone au 1 877 263-6337 (AMENDES). Pour plus d’information, il est possible de communiquer avec une agente ou un agent du Bureau des infractions et amendes, au même numéro de téléphone.

Pour les registres This hyperlink will open in a new window., tel le Registre des droits personnels et réels mobiliers This hyperlink will open in a new window., il est possible de faire la grande majorité des transactions par la poste ou en ligne à l’adresse suivante : https://www.justice.gouv.qc.ca/programmes-et-services/registres/ This hyperlink will open in a new window..

Pour toute question, vous pouvez communiquer par téléphone au 1 866 536-5140.

Yes, according to the usual rules and in compliance with the health standards in place.

Celebrations may take place.

The maximum number of people who can attend a wedding varies by courthouse, based on guidelines from the Department of Public Health. In addition, given these guidelines, the desired date and time for the solemnization of a marriage or civil union may be limited.

If you have any questions or if you wish to postpone a celebration, you can contact us by phone at 1 866 536-5140.

Small claims interviews will continue, unless otherwise specified, and may be held at the courthouse, by telephone or by other technological means.

If you have any questions, you can contact us by phone at 1 866 536-5140.

You can do so online directly on our website using the online form This hyperlink will open in a new window. or by mail. If you proceed by mail, do not forget to provide your phone number so that the clerk can contact you for the payment of fees.

You can also go to the courthouse, but we ask you to use the other means available to you.

Detainees and Offenders

Since the beginning of the health crisis, the ministère de la Sécurité publique (MSP) has made sure to follow the recommendations of the Institut national de santé publique du Québec and has implemented numerous measures to protect detainees and MSP correctional services staff. For example,

  • a reminder of the health instructions of the Institut national de santé publique du Québec;
  • access to water, soap, and cleaning products in the living areas of detainees and to alcohol-based hand sanitizer in areas where they do not have ready access to water and soap;
  • confinement of newly admitted detainees;
  • segregation of prisoners at risk, symptomatic, or affected by COVID-19;
  • mandatory seclusion of staff who have contracted or are likely to have contracted COVID-19;
  • provide protective equipment to staff whose duties require it and make procedural masks available to correctional officers who come into contact with detainees in the course of their duties;
  • restriction of movement in and out of correctional facilities (suspension of programs, no access to gymnasiums, etc.);
  • restriction of entry to and exit from correctional facilities (offenders serving intermittent sentences, visitors, volunteers, appearances, etc.);
  • provision of a hotline for all detainees and their family members to obtain information on measures taken in correctional facilities to reduce the risk of virus propagation.

No. Only those individuals with COVID-19 or with symptoms of the disease are secluded and confined to their cells in segregation or quarantine areas, as per the directives of the healthcare department of the correctional facility. A person who is symptomatic is placed in a cell alone and is monitored by the said healthcare department.

Since March 26, all inmates admitted to a correctional facility have been quarantined for a period of 14 days before being placed in their respective living areas, as long as they do not show any symptoms.

As of March 14, 2020, all visits to detainees, with the exception of lawyers, are suspended until further notice.

Since the announcement of the suspension of visits, and for each 15-day period thereafter, all inmates are offered $30 to use the telephone system to contact family and friends.

Cell phones are also available for those confined to quarantine areas.

Yes, however, staff at the correctional facility will take several days to process these donations.

No. Meals are being served at the usual frequency and portions have not been reduced in any way. Canteen supplies, subject to availability, remain the same as before the COVID-19 pandemic.

Measures have been implemented to help detainees get through this period. For example, telephone call time is offered to each detainee. Movies, books, and board games are available to them. Chaplains are always on site, and a COVID-19 hotline is available to individual detainees and their family members.

In order to protect the health of detainees and correctional facility staff, the execution of intermittent sentences has been suspended since March 20. Individuals under this type of sentence have been granted a medical discharge with the condition that they remain in their homes.

The MSP is closely monitoring the situation. For the time being, it is prioritizing, with respect to persons serving a continuous sentence, the terms of release provided for in the Act respecting the Québec correctional system, such as temporary absences for medical reasons or for purposes of social reintegration.

In order to allow for appearances by detainees that could not be postponed, MSP correctional services worked with the Commission québécoise des libérations conditionnelles du Québec to expand the use of videoconferencing for hearings, as well as with the Director of Criminal and Penal Prosecutions, the ministère de la Justice, and defence counsel to make use of videoconferencing, video parlours, and telephone appearances whenever possible.

You must follow the instructions of the Institut national de santé publique du Québec and stay in your home as much as possible. We suggest that you contact the resource and your correctional services worker to inform them of the situation. If you do not have enough time to complete your work within the prescribed period, your correctional services worker will be approached to collaborate in asking the court to extend the deadline.

There are no pandemic-specific financial measures offered by the MSP. The usual resources are available for assistance in applying to the ministère du Travail, de l'Emploi et de la Solidarité sociale for benefits or to initiate job search procedures.

A correctional services worker can also refer  detainees to the appropriate resources, if need be. 

Yes, detainees and their family members (spouse, child, parent, or other family members) can call 1-833-905-0001 to find out what measures are being taken in correctional facilities to reduce the risk of virus propagation. In addition, this hotline allows family and friends to express their concerns about a detainee who may be showing signs of psychological distress or to report any problematic or risky health situation. If the service is not available and the situation requires urgent reporting, please contact the correctional facility directly This hyperlink will open in a new window..

The support and information hotline for detainees and their families is open Monday to Friday from 8 a.m. to 4 p.m. However, no confidential information regarding detainees can be provided.