Even during the pandemic, you can consult a health or social services professional if you feel the need or if you or a family member has a health problem or a psychosocial problem.

It is especially important to continue your health or psychosocial follow-up if you or a family member have:

  • a chronic disease (e.g., diabetes, cardiovascular disease, high blood pressure, degenerative disease, etc.);
  • a mental health condition (e.g., depression, anxiety disorder, etc.);
  • cancer;
  • or any other disease, condition or situation that requires regular follow-up with a health or social services professional.

Where to consult if you have a family doctor

If you have a family doctor, contact your clinic or family medicine group (FMG). After assessing your need and your condition, the clinic or FMG will offer you one of the following three options:

  • A telephone appointment with a doctor or a health or social services professional at the clinic or FMG. Telephone consultations are being prioritized during the pandemic.
  • An in-person appointment, if possible and necessary. If you have to go to your consultation in person, you can rest assured that the necessary measures have been put in place to ensure your safety and the staff’s safety.
  • An appointment at another clinic if your condition requires it and you cannot be seen at your clinic.

If you are unable to reach your clinic or FMG, call 418‑644‑4545, 450‑644‑4545, 514‑644‑4545 or 1‑877‑644‑4545. You will be referred to the right resource for your need.

Where to consult if you do not have a family doctor

Call 418‑644‑4545, 450‑644‑4545, 514‑644‑4545 or 1‑877‑644‑4545 to be referred to the appropriate resource.

Where to get advice about your health

Contact Info‑Santé 811 or Info‑Social 811 by calling 811. At any time, you can contact Info‑Santé staff if you have questions or concerns about your health and Info‑Social staff if you need psychosocial support.

You must wear a mask during a consultation

Anyone who goes to a health care facility, such as a hospital, clinic, doctor's office or family medicine group, must wear a homemade mask (face covering). When you arrive, you may be asked to remove it and put a procedure mask on. A mask or face covering must be worn by both the patient and the person accompanying them and does not replace physical distancing of 2 metres.