If you feel the need or if you or a family member has a health problem or a psychosocial problem, you can consult a health or social services professional, even during the pandemic.
It is especially important to continue your health or psychosocial follow-up if you or a family member have:
- a chronic disease (e.g., diabetes, cardiovascular disease, hypertension, degenerative disease, etc.);
- a mental health condition (e.g., depression, anxiety disorder, etc.);
- or any other disease, condition or situation that requires regular follow-up with a health or social services professional.
Often, consultations with a health or social services professional can be done over the telephone. Telephone consultations are being prioritized during the pandemic. If you have to go to your consultation in person, make sure that the necessary measures have been put in place to keep you and staff safe.
If you have symptoms similar to flu symptoms, gastroenteritis symptoms or similar to COVID-19, whatever your need for a consultation in family medicine, call 418 644‑4545, 450 644‑4545, 514 644‑4545, 819 644‑4545 or 1 877 644‑4545. For the hearing impaired (TTY), call 1 800 361 9596 (toll free). Your health condition will be assessed and you will be referred, if necessary, to a designated assessment clinic or another resource where you can be seen safely during the pandemic.
If you do not have any of these symptoms and you need a consultation, do as follows.
If you have a family doctor
Contact the clinic or family medicine group (FMG) that you usually go to to make an appointment. You can check whether or not your clinic or FMG offers medical and psychosocial consultations by looking for their name on the Finding a Resource page.
If you are unable to reach your clinic or FMG, call Info‑Santé 811 or Info‑Social 811. At any time, you can reach Info‑Santé staff if you have questions or concerns about your health and Info‑Social staff if you need psychosocial support.
If you do not have a family doctor
Call Info‑Santé 811 or Info‑Social 811 for advice or to be referred to an appropriate resource. At any time, you can reach Info-Santé staff if you have questions or concerns about your health and Info‑Social staff if you need psychosocial support.
You can also contact a clinic that provides services for people who do not have a family doctor , such as a super clinic.
Wearing a mask during a consultation
It is recommended that anyone who goes to a health care facility, such as a hospital, a clinic, a doctor’s office or a family medicine group, wear a face covering. It is possible that the person is asked to remove it when arriving, to don a procedure mask. This recommendation to wear a face covering or a mask applies to both the patient and the person who is with them.
Last update: June 4, 2020