On this page you will find information on the services offered to people arriving from Ukraine.
The page will be updated regularly with new services available.
If you are a resident of Québec, see the page Participating in the solidarity effort toward Ukrainians (in French) to find out how to help welcome Ukrainians to Québec.
Getting help to settle in
You can call one of the numbers below to speak to an agent from the Ministère de l’Immigration, de la Francisation et de l’Intégration du Québec.
We can answer your questions about your immigration process or direct you to the appropriate resources depending on your situation.
Contact a Québec government official
Arriving at the airport
The Gouvernement du Québec has set up a welcome booth at the Montreal-Trudeau International Airport (YUL) for Ukrainians arriving in Québec. Staff members from the Gouvernement du Québec and partner organizations are there to inform you about the services available to you.
The booth is open every day from 12 p.m. to 11 p.m.
Finding an aid organization
Government partner organizations help newcomers in their integration process in Québec.
If you do not have a work permit
You must contact one of the organizations listed below. They will guide you through the following steps:
- Obtaining your Québec health insurance card
- Obtaining a work permit
- Finding housing
- Undergoing a health assessment
- Applying for financial assistance
- Enrolling your children in school
- Registering for a French course
Immigrant and Refugee Assistance Centre (Montréal)
12049, Boulevard Laurentien
Montréal (Québec) H4K 1M8
4450, Rue Saint-Hubert, 5th floor
Montréal (Québec) H2J 2W9
Centre multiethnique de Québec (Québec)
200, Rue Dorchester
Québec (Québec) G1K 5Z1
If you have a work permit
You have access to the same services offered by all partners of the Ministère de l’Immigration, de la Francisation et de l’Intégration du Québec .
Applying for financial assistance
When you arrive in Québec, you can apply for last-resort financial assistance.
Obtaining your health insurance card
To have access to essential medical care and medication insurance, you must apply for your health insurance card.
Each member of your family must have their own health insurance card.
To obtain your health insurance card, call one of the following telephone numbers:
Find a job
You can start looking for a job as soon as you receive an acknowledgement of receipt for your application for work permit.
Enrolling in school
To enroll yourself or your child in school, you should contact the Centre de services scolaire (School service centre) responsible for the schools in your area. Visit the Trouver une école (Find a school) page to find the name of your nearest Centre de services scolaire.
You will have free access to the following educational services:
- General education for young people;
- General education for adults;
- Professional training in the public network.
You must present a document mentioning your Canada-Ukraine Authorization for Emergency Travel (CUAET) or proof of your arrival in Canada as part of this program to the person responsible for admissions at your Centre de services scolaire.
Facilitating your integration procedures
If you have a work or study permit, you can register with Accompagnement Québec, the integration service for immigrants. It is a free and personalized service.
An integration assistance agent can help you with the following steps:
- Come live in Québec (Settlement)
- Discover Québec society (Community life)
- Learn French (Francization)
- Obtain recognition of your competencies (Recognition of competencies);
- Join the labour force (Employment)
- Be better informed about the immigration steps (Immigration procedures)
Last update: June 22, 2022