Assistance from the clerk

Once you have completed your application, you can choose to have it checked by the clerk.

It is a good idea to take advantage of this free service. During your telephone conversation with the clerk, you will learn more about your obligations and you will get answers to all your questions.

Making an appointment with the clerk

You can choose to make an appointment with the clerk to check your application.

It is important to note that the completed form will be stored in our system for 45 days after it is received.

If you have not made an appointment during this period, your form will be deleted and you will have to start the process from the beginning. You should contact us immediately to make an appointment at a time that is convenient for you.

To prepare for this telephone conversation, which lasts around 20 to 25 minutes, you will need a copy of your application along with all the supporting documents you listed. It is also a good idea to make a note of the information the clerk provides during the conversation.

To obtain assistance from the clerk, you have two options.

  1. To meet with the clerk in person, you must make an appointment by calling the courthouse where your case will be heard.
  2. For telephone assistance, dial 1 866 536-5140 toll-free.

Obtaining assistance if your application is refused

The clerk may refuse to file your application if it does not fall under the jurisdiction of the Small Claims Division.

However, the clerk can also help you contest this decision. You must complete the form Demande de révision de la décision du greffier within 15 days after receiving notice that your application is refused. The form is not available on line, but is sent with the clerk’s decision.

Last update: July 7, 2021

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