Patient support

Support and information services are available for patients taking biosimilar drugs.

Pharmaceutical company patient support programs

Amgen

AmgevitaTM (adalilumab)
Services offered

Injection training, nursing support, support for adherence to treatment, help for patients with Crohn's disease or ulcerative colitis to access laboratory tests.

Contact information

www.amgevita.ca/en This hyperlink will open in a new window.
Telephone: 1-877-936-2735
Email: info@oneenliven.ca
Fax: 1-833-423-0252

Opening hours

Monday to Friday, 8 a.m. to 8 p.m. Eastern Time.

Avir Pharma

OsnuvoMC (tériparatide)
Services offered

Personalized patient and health professional registration process, reimbursement assistance service, injection training with starter kit and drug distribution at a pharmacy chosen by the patient.

Contact information

www.avirpharma.com/our-products/ This hyperlink will open in a new window.
Téléphone : 1 888 303-8702
Courriel : osnuvoavir@iqvia.com
Télécopieur : 1 833 455-0972

Opening hours

Monday to Friday, 8 a.m. to 8 p.m. Eastern Time.

AvsolaTM (infliximab)
Services offered

Infusion services provided by authorized nursing staff in a vast network of private infusion clinics across Québec (many of which provide infusion services for pediatric clients), coordination of infusion arrangements, nursing support, support for adherence to treatment and more.

Contact information

www.avsola.ca/en This hyperlink will open in a new window.
Telephone: 1-877-936-2735
Email: info@oneenliven.ca
Fax: 1-833-423-0252

Opening hours

Monday to Friday, 8 a.m. to 8 p.m. Eastern Time.

Apotex

GrastofilTM(filgrastim)
LapelgaTM(pegfilgrastim)
Services offered

ANSWERS Apobiologix is a comprehensive patient support program dedicated to helping Canadian patients who are prescribed an Apobiologix product gain access to their medication as quickly as possible.

Contact information

https://www.apobiologix.com/en/patient_support_validate.asp This hyperlink will open in a new window. or www.apoanswers.ca This hyperlink will open in a new window.
Telephone: 1-866-276-1664
Email: ANSWERS@innomar-strategies.com
Fax: 1-866-772-1458

BGP Pharma

FulphilaTM (pegfilgrastim)
Services offered

Injection training for patients and caregivers.

Contact information

www.BiosimilarsCanadaPSP.com This hyperlink will open in a new window.
Telephone: 1-833-847-4323
Email: BiosimilarsCanada@innomar-strategies.com
Fax: 1-833-794-2382

Opening hours

Monday to Friday, 8 a.m. to 8 p.m. Eastern Time.

HulioTM (adalimumab)
Services offered

Assistance from a nurse to support adherence to treatment and assistance in administering treatment.

Contact information

www.hulio.ca This hyperlink will open in a new window.
Telephone: 1-844-485-4677
Email: hulio@assistprogram.com
Fax: 1-844-554-8546

Opening hours

Monday to Friday, 8 a.m. to 8 p.m. Eastern Time.

Fresenius Kabi

IdacioTM (adalimumab)
Services offered

Patient and clinic registration process, personalized coordination of laboratory tests, services adapted to clinic needs, pharmacy network and open distribution, injection training, dedicated case manager and single point of contact, nursing support.

Contact information

Kabicare.ca/en This hyperlink will open in a new window.
Telephone: 1-888-304-2034
Email: info@kabicare.ca
Fax: 1-888-304-2014

Opening hours

Monday to Friday, 9 a.m. to 5 p.m. Eastern Time.

Lilly

BasaglarTM (insulin glargine)

https://www.lillyproducts.ca/en/basaglar/din-login This hyperlink will open in a new window.

Organon

BrenzysTM (etanercept)
Services offered
  • A HARMONY BY ORGANONTM coordinator to support you throughout your treatment and work with your healthcare provider to streamline the process
  • Self-injection training
  • Starter kit with travel pack
  • Live ongoing support and reminders to help you properly follow your treatment plan
Contact information

Telephone: 1-866-556-5663
Email: info@harmonybyorganon.ca
Fax: 1-866-240-4076

Opening hours

Monday to Friday, 8 a.m. to 8 p.m. Eastern Time.

HadlimaTM et Hadlima PushTouchTM
Services offered
  • A HARMONY BY ORGANONTM coordinator to support you throughout your treatment and work with your healthcare provider to streamline the process
  • Monitoring and support for laboratory analyses as needed
  • Self-injection training
  • Starter kit with travel pack
  • Live ongoing support and reminders to help you properly follow your treatment plan
Contact information

Telephone: 1-866-556-5663
Email: info@harmonybyorganon.ca
Fax: 1-866-240-4076

Opening hours

Monday to Friday, 8 a.m. to 8 p.m. Eastern Time.

RenflexisTM (Infliximab)
Services offered
  • A HARMONY BY ORGANONTM coordinator to support you throughout your treatment and work with your healthcare provider to streamline the process
  • Monitoring and support for laboratory analyses as needed
  • Help finding an infusion clinic in the HARMONY BY ORGANONTM network and making your first appointment
  • Live ongoing support and reminders to help you properly follow your treatment plan
Contact information

List of infusion clinics for Renflexis (PDF 2.05 Mb)
Telephone: 1-866-556-5663
Email: info@harmonybyorganon.ca
Fax: 1-866-240-4076

Opening hours

Monday to Friday, 8 a.m. to 8 p.m. Eastern Time.

Pfizer

InflectraTM (infliximab)

https://www.inflectra.ca This hyperlink will open in a new window.

Opening hours

Monday to Friday 8 a.m. to 8 p.m. Eastern Time.
Appointments on Saturdays on request

Contact information

Telephone: 1-855-935-FLEX (3539)
Email: inflectra@pfizerflex.com
Fax: 1-833-958-FLEX (3539)

NivestymTM (filgrastim) and NyvepriaTM (pegfilgrastim)
Services offered

Injection education, support in cases where a patient or their caregiver is uncomfortable or needs assistance to administer the injection and other services. Injection services can be provided by Innomar This hyperlink will open in a new window.'s network of clinics .

RuxienceTM (rituximab)

Patients transitioning from Rituxan to Ruxience do not have to change their infusion clinic, since both manufacturers use Innomar This hyperlink will open in a new window.'s network of infusion clinics.

Pharmascience

GlatectTM (glatiramer)

https://glatect.com/en/ This hyperlink will open in a new window.

Sandoz

ErelziTM (etanercept)
Services offered
  • Support from a nurse case manager
  • Worry-free registration process, adapted to client preferences
  • Injection services with customized options for patient comfort
  • Nursing support services and services and support adapted to each patient category and age group
Contact information

Telephone: 1-844-279-7673
Email: erelzi@xposeprogram.ca
Fax: 1-866-872-5771

Opening hours

Monday to Friday, 8 a.m. to 8 p.m. Eastern Time.

HyrimozTM (adalimumab)
Services offered
  • Dedicated nurse case manager, a single point of contact
  • Worry-free registration process, adapted to client preferences
  • Injection services with customized options for patient comfort
  • Continually updated nursing support services, including TB testing, fecal calprotectin testing and drug therapy follow-up
  • Services and support adapted to each patient category and age group
Contact information

Telephone: 1-888-449-7673
Email: xpose@sandozprogramsupport.ca
Fax: 1-844-449-7673

Opening hours

Monday to Friday, 8 a.m. to 8 p.m. Eastern Time.

RiximyoTM (rituximab)
Services offered
  • Dedicated nurse case manager, a single point of contact
  • Worry-free registration process, flexible according to client preference
  • A vast and accessible network of infusion clinics for patients
  • Continually updated nursing support services for patients
Contact information

Telephone: 1-888-449-7673
Email: xpose@sandozprogramsupport.ca
Fax: 1-844-449-7673

Opening hours

Monday to Friday, 8 a.m. to 8 p.m. Eastern Time.

ZiextenzoTM (pegfilgrastim)
Services offered
  • Worry-free registration process, adapted to client preferences
  • Injection services with customized options for patient comfort
Contact information

Telephone: 1-833-726-3690
Email: Biocare@programsupport.ca
Fax: 1-833-726-3698

Opening hours

Monday to Friday, 8 a.m. to 8 p.m. Eastern Time.

Teva Innovation

TruximaTM (rituximab)
Services offered

Teva Support SolutionsTM professional case managers can help your patients throughout their treatment journey.

Contact information

Telephone: 1-877-714-2469
Email: tss.info@truximacanada.com
Fax: 1-833-981-2254

Opening hours

Monday to Friday, 8 a.m. to 8 p.m. Eastern Time.