Do not hesitate to take action if:
- You learn about an animal in an unacceptable situation
- You see an animal in need of veterinary assistance receiving inadequate care
There are two ways to take action:
Call toll-free:
It’s confidential.
Pets or farm animals
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Monday to Friday (except holidays) for complaints made online or by phone
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8:30 a.m. to 4:30 p.m.
Wild animals in captivity, including exotic pets
Animal health emergencies on weekends or holidays
Please email us if you have an animal health emergency or an emergency related to the Regulation respecting the temporary sanitary conditions of bird stock-raising places to prevent the propagation of the highly pathogenic avian influenza virus.
In order for your complaint or report to be admissible, you must have witnessed the situation yourself and be able to say exactly where it occurred. Please include as many details as possible.
If the reported situation contravenes applicable laws or regulations, your initiative may lead to an inspection. Offenders face fines under the law and, in some cases, the seizure of animals.
Veterinarians and agronomists
Veterinarians and agronomists are required to report animal abuse or mistreatment.
Please refer to the mandatory reporting guide for veterinarians and agronomists (PDF 3.08 Mb) (French only).
Last update: October 15, 2025