Description

Info‑Social 811 is a free and confidential telephone consultation service.

811 is the only telephone number for this service. You can call 811 to reach a psychosocial worker quickly if you have a psychosocial problem.

The service is available 24 hours a day, 365 days a year. Anyone who lives in Québec can call Info‑Social 811 for themselves or for a family member or friend. A person who lives in Québec cannot call Info‑Social 811 if they are outside Québec.

Info‑Social 811 service professionals give advice and can answer questions about psychosocial issues. If necessary, they can also refer you to an appropriate resource in the health and social services network or to a community resource.

Here are some examples of situations when you can call Info‑Social 811:

  • You are in a situation that is making you feel anxious.
  • You are worried about a family member or friend.
  • You are experiencing family or relationship problems.
  • You are going through a bereavement.
  • You have questions about other worrisome situations or behaviours.

How a call is handled

A call to Info‑Social 811 involves 3 or 4 steps. The psychosocial worker:

  1. will collect some personal information from you, with your permission;
  2. will assess your needs;
  3. will respond to your needs;
  4. will refer you to an appropriate resource, if necessary.

Collection of personal information

The psychosocial worker will ask you whether you agree to provide some personal information:

  • your first name and surname;
  • your date of birth;
  • your postal code;
  • your telephone number.

Personal information will be kept confidential. However, you do not have to provide it. If you do not wish to do so, you can tell the psychosocial worker.

Assessment of your needs

The psychosocial worker will listen to you and ask you questions about your situation. They will collect the information they need to fully understand your needs and to clarify your request. Then they will assess the situation to determine the immediate problem(s), the urgency of the situation and the appropriate response.

Response to your needs

The psychosocial worker may give you information and advice about what you should do to monitor your situation and improve your condition.

If you are in a crisis situation, the psychosocial worker may decide to send someone to your location to assist you immediately.

Referral to an appropriate resource

If necessary, the psychosocial worker will refer you to a resource (for example, a crisis shelter) where you can receive the services you need.

Access to the service

You can call 811 to access the Info‑Social 811 service in your region. The Info‑Social 811 service is available in all regions of Québec except the Cree Territory of James Bay and Nunavik regions.

The service can be accessed from a landline or a cell phone with a Québec number. If calling 811 does not work, contact your telephone service provider.

Services in English

Québec’s English-speaking population can access service in English.

People with special needs

The Info‑Social 811 service is tailored to the special needs of certain groups of people. The hearing-impaired can use a relay service to access Info‑Social 811.