Medication supplies

The gouvernement du Québec and its partners are working to ensure that a sufficient and uninterrupted supply of medication is available throughout Québec.

The restriction on pharmacists to only deliver a 30-day quantity of medication to their clients during the recent months of the COVID-19 pandemic was lifted on June 15, until further notice. As such, pharmacists can once again deliver medication in accordance with the rules that applied prior to the COVID-19 pandemic. They must determine the length of time covered by the quantity served on the basis of the patient’s needs and any potential difficulty of resupply of the medication.

How to best receive services from your pharmacist

If you, your child, or another member of your family believe you have been exposed to COVID-19 or have symptoms, evaluate the symptoms on Québec.ca/decisioncovid19 or call 1 877 644‑4545 right away and comply with the directives that you are given. Pharmacies are not the preferred place to obtain information about COVID-19.

In order to limit contacts between patients and pharmacy caregivers, callers should in the first place dial in to renew their prescriptions. We strongly recommend calling your pharmacy 24 hours in advance to give staff time to prepare your order. Some pharmacies also provide online renewal on their website.

If you are only seeking advice from your pharmacist, use the telephone.

If you are seventy years of age or more or have a chronic disease, we recommend that you ask a close friend or family member to pick up your medications at the pharmacy, or ask if there is a delivery service.

Remember that the sheer volume of deliveries is currently much higher than usual and try and be understanding when extra time is needed. We also ask that people in good health refrain from using delivery services, to free up priority time for those that are unable to pick up their meds in person.

If you absolutely must go to the pharmacy in person, stay at least two metres away from everyone else inside the store. Consult the Health recommendations for everyone to learn more about the hygienic measures to adopt.

If you are in recommended isolation and need medication, do not go to your pharmacy in person. Instead, phone your pharmacist to share your situation and receive the support you need for your medication and pharmaceutical services. Ask a close friend or family member to pick up your meds at the pharmacy or ask the pharmacist if delivery is available.

Optimal medication for treating a fever

Acetaminophen (sold over-the-counter as Atasol®, Tylenol®, Tempra® and house brands) remains the best choice for reducing fever. Do not exceed the recommended dose—this is especially important for children, based on their weight. If you feel the need to ask your pharmacist for answers about how to use the product, do not hesitate to call in.

Ibuprofen and other NSAID anti-inflammatories like Advil®, Motrin®, Aleve® or Aspirin taken for fever should not be envisaged except when recommended by a health professional or in case of an allergy to acetaminophen. People who take aspirin or NSAIDs regularly should not stop except when so advised by their doctor or pharmacist.

While there are currently no early warning signs of acetaminophen supply problems, pharmacies could be placing limits on purchases to protect inventories that benefit everyone.