Airline Ticket and Service Agents
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Job description
These individuals provide various services to airline passengers (ticketing, baggage handling, etc.). They work for air carriers.
Environment
- Controlled ambient temperature
Main tasks
Passenger and Ticketing Agents
- Help clients plan their travel time and itinerary.
- Inform customers about fares and schedules.
- Issue tickets, assign seats, prepare boarding passes, and check luggage.
- Check boarding passes.
- Assist passengers with priority boarding.
Cargo Agents
- Weigh the cargo and evaluate costs.
- Calculate service and insurance fees.
- Retrieve lost, delayed, or misdirected luggage.
- Process various documents and keep records.
Booking Agents
- Reserve seats on board for various companies.
- Inform customers about airlines.
Station Agents
- Fill out various forms before flights (passenger, cargo, food services, etc.).
- Transmit messages to the operations control centre and ground services.
- Perform the same duties as Ticketing and Cargo Agents.
Load Planners
- Calculate the weight of the load in the aircraft holds.
- Distribute the weight and balance the cargo.
Advancement and mobility
- The tasks of those in this group may be performed by more than one person, depending on the size of the airline or airport.
- Experience leads to supervisory positions.
Hourly wage
The hourly wage is calculated by averaging wages from 2022 to 2024.- Minimum
- $16.56
- Median
- $21.50
- Maximum
- $30.00
Job prospects for 2024-2028
Les 2 champs de sélection ci-dessous vous permettent de comparer 2 régions. Les données des régions seront automatiquement mises à jour à la sélection. Par défaut, la province de Québec est sélectionnée pour la première région.
Job prospects for 2024-2028
Job prospects
All of Québec
Non available
Limited
Good
Very good
Good
All of Québec
Non available
Limited
Good
Very good
Non available
Total jobs for 2023
All of Québec
1,500
All of Québec
na
Gender distribution
All of Québec
Not available.
- 59.7% Female
- 40.3% Male
Not available.
- 59.7% Female
- 40.3% Male
Job types
All of Québec
Not available.
- Full time
- Part time
Not available.
- Full time
- Part time
Yearly wage on 2020
All of Québec
$55,200
All of Québec
Other characteristics
All of Québec
- None
All of Québec
- None
Sectors of activity
All of Québec
Not available.
-
NAICS 48, 4984% of jobs
-
NAICS 55, 568% of jobs
-
NAICS 33642% of jobs
-
NAICS 412% of jobs
-
NAICS 911% of jobs
-
Others3% of jobs
All of Québec
Not available.
-
NAICS 48, 4984% of jobs
-
NAICS 55, 568% of jobs
-
NAICS 33642% of jobs
-
NAICS 412% of jobs
-
NAICS 911% of jobs
-
Others3% of jobs
Training and requirements
Formation
No specific training
Also required
Load Planners
- Restricted Radio Operator’s licence.
Sometimes required
- Experience as a Ticket and Cargo Agent is usually required for Station Agents.
- Completion of secondary school is usually required.
Load Planners
- Experience in airline operations is generally required.
Main skills and characteristics
Skills
- Data collection
- Active listening
- Oral expression
- Service oriented
- Information processing
- Social perception
- Reading comprehension
- Critical thought
- Persuasion
- Coordination
- Written expression
- Time management
- Judgment and decision-making
- Active learning
- Result evaluation
- Solving complex problems
Abilities
- Verbal skills
- Speech clarity
- Oral comprehension
- Speech recognition
- Written comprehension
- Information organization
- Near vision
- Written expression
- Deductive reasoning
- Awareness of issues
- Selective attention
- Classification
- Inductive reasoning
Knowledge and attributes
- Autonomy
- Spoken and written bilingualism (French and English)
- Knowledge of customer and personalized services
- Capacity to work in a team
- Versatility
- Sense of initiative
- Knowledge of computer science, digital and electronics
- Vitality
- Assiduity and punctuality
- Knowledge of public safety and security
- Knowledge of a foreign language
Interests
- Work in sales or client service
- Assist and advise
- Collect, verify, sort, and classify data or information
Personality profiles (RIASEC)
- Conventional
- People with this profile prefer specific, well-defined tasks. They like to respect the order of things and follow established rules.
- Enterprising
- People with this profile prefer having responsibilities, influencing others and responding to challenges.
- Social
- People with this profile prefer to be in contact with others, in particular to entertain, help or teach them.
Official name of the NOC 64312
Airline ticket and service agents
Job titles
- Airline cargo agent
- Airline passenger agent
- Passenger sales agent - airline
- Station agent - airline
- Airline load planner
- Certified load control agent - airline
- Airline baggage agent
- Agent ticket and information - airline
- Check-in agent - airline
- Airline ticket agent
- Load agent - airline
- Commissary agent - airline
- Load control agent - airline
- Baggage tracing agent - airline
- Reservation agent - airline
- Airline reservation agent
- Counter services agent - airline
- Station services agent - airline
- Customer sales agent - airline
- Airline sales and service agent
- Flight agent
- Customer service agent - airline
- Agents/agentes à la billetterie de compagnies aériennes
- Reservation clerk - airline
- Certified load planner - airline
- Baggage tracer - airline
- Airline customer service representative
- Passenger sales representative - airline
- Passenger service representative - airline
- Cargo customer service representative - airline
Skill type
Sales and service
Last update: January 29, 2026
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