Job for the future User Support Technicians
Average hourly wage
$28.00
Job description
These individuals provide assistance to users who are experiencing computer difficulties. They are self-employed or work for:
- Manufacturers and retailers of computer equipment
- Software developers
- Call centres
- Private and public sector computer services
- Technical support companies
Personality profiles (RIASEC)
- Investigative
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People with this profile prefer relying on theoretical knowledge before acting. They like observation, analysis and problem solving.
- Realistic
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People with this profile prefer carrying out concrete tasks and being physically involved in what they do.
- Conventional
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People with this profile prefer specific, well-defined tasks. They like to respect the order of things and follow established rules.
Main tasks
- Identify and document problems encountered by users.
- Identify and implement solutions by referring to user guides and technical manuals.
- Advise and train users in response to difficulties encountered.
- Provide support to users of administrative, network, and Internet systems.
- Maintain a log documenting problems and solutions.
- Participate in writing specifications for applications or software.
- Supervise staff, as required.