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- User Support Technicians
Job for the future User Support Technicians
Average hourly wage
$31.91
Job description
These individuals provide assistance to users who are experiencing computer difficulties. They are self-employed or work for:
- Manufacturers and retailers of computer equipment
- Software developers
- Call centres
- Private and public sector computer services
- Technical support companies
Personality profiles (RIASEC)
- Investigative
- People with this profile prefer relying on theoretical knowledge before acting. They like observation, analysis and problem solving.
- Realistic
- People with this profile prefer carrying out concrete tasks and being physically involved in what they do.
- Conventional
- People with this profile prefer specific, well-defined tasks. They like to respect the order of things and follow established rules.
Main tasks
- Identify and document problems encountered by users.
- Identify and implement solutions by referring to user guides and technical manuals.
- Advise and train users in response to difficulties encountered.
- Provide support to users of administrative, network, and Internet systems.
- Maintain a log documenting problems and solutions.
- Participate in writing specifications for applications or software.
- Supervise staff, as required.
Formation
Most training programs are offered in French only.
Secondary
DVS in soutien informatique
Placement rate: 72.5%
18.3% of graduates pursue further studies
College
DCS in computer Science Technology
Placement rate: 61.5%
32.4% of graduates pursue further studies
Targeted regions
More information
Last update: June 19, 2026