Job for the future User Support Technicians

Average hourly wage

$30.22

Job description

These individuals provide assistance to users who are experiencing computer difficulties. They are self-employed or work for:

Manufacturers and retailers of computer equipment
Software developers
Call centres
Private and public sector computer services
Technical support companies

Personality profiles (RIASEC)

Investigative: People with this profile prefer relying on theoretical knowledge before acting. They like observation, analysis and problem solving.
Realistic: People with this profile prefer carrying out concrete tasks and being physically involved in what they do.
Conventional: People with this profile prefer specific, well-defined tasks. They like to respect the order of things and follow established rules.

Main tasks

Identify and document problems encountered by users.
Identify and implement solutions by referring to user guides and technical manuals.
Advise and train users in response to difficulties encountered.
Provide support to users of administrative, network, and Internet systems.
Maintain a log documenting problems and solutions.
Participate in writing specifications for applications or software.
Supervise staff, as required.

Formation

Most training programs are offered in French only.

Secondary

DVS in computing Support

Code : 5729

More on graduates’ employment situation

DVS in soutien informatique

Code : 5229

Placement rate: 72.5%

18.3% of graduates pursue further studies

More on graduates’ employment situation

DVS in soutien informatique (Nouvelle version)

Code : 5385

College

ACS in administration et sécurité des réseaux

Code : LEAEF

DCS in computer Science Technology

Code : 420B0

Placement rate: 61.5%

32.4% of graduates pursue further studies

More on graduates’ employment situation

ACS in cybersécurité: protection et défense

Code : LEAEE

Targeted regions

More information

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Last update: January 29, 2026