Average hourly wage

$30.22

Job description

These individuals provide assistance to users who are experiencing computer difficulties. They are self-employed or work for:

• Manufacturers and retailers of computer equipment
• Software developers
• Call centres
• Private and public sector computer services
• Technical support companies

Personality profiles (RIASEC)

Investigative

People with this profile prefer relying on theoretical knowledge before acting. They like observation, analysis and problem solving.

Realistic

People with this profile prefer carrying out concrete tasks and being physically involved in what they do.

Conventional

People with this profile prefer specific, well-defined tasks. They like to respect the order of things and follow established rules.

Main tasks

• Identify and document problems encountered by users.
• Identify and implement solutions by referring to user guides and technical manuals.
• Advise and train users in response to difficulties encountered.
• Provide support to users of administrative, network, and Internet systems.
• Maintain a log documenting problems and solutions.
• Participate in writing specifications for applications or software.
• Supervise staff, as required.

Formation

Most training programs are offered in French only.

Secondary

College

Targeted regions

More information

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