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  6. Submiting a complaint to Student Financial Assistance

Submitting a complaint to Aide financière aux études

You may be dissatisfied with the services provided by Aide financière aux études.

Your dissatisfaction may concern, for example:

  • the reliability of information
  • the politeness of staff and respect for confidentiality
  • the quality of service and the delays in processing your file
  • the accessibility of telephone services
  • the accessibility of publications and forms

You can file a complaint with the Bureau des recours of Aide financière aux études. It will be processed confidentially and will not be mentioned in your file.

Submit a complaint online

Submitting a complaint by telephone

Last update: October 17, 2025