Submitting a complaint to Aide financière aux études
You may be dissatisfied with the services provided by Aide financière aux études.
Your dissatisfaction may concern, for example:
- the reliability of information
- the politeness of staff and respect for confidentiality
- the quality of service and the delays in processing your file
- the accessibility of telephone services
- the accessibility of publications and forms
You can file a complaint with the Bureau des recours of Aide financière aux études. It will be processed confidentially and will not be mentioned in your file.
Submitting a complaint by telephone
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Toll-free in Québec: 1-844-714-2281
Last update: October 17, 2025