How to contact the ministère de l’Immigration, de la Francisation et de l’Intégration
Since June 1, 2023, public services are provided exclusively in French, with some exceptions. In accordance with the exemplarity of the State, the temporary measures (sunset provisions) will end on December 1, 2025. The proposed provisions will then be applied in full.
General information
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Monday, tuesday, thursday and friday: 8:30 a.m. to 4:30 p.m. (Montréal time)
Wednesday: 10:30 a.m. to 4:30 p.m. (Montréal time)
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Montreal area: 514-864-9191
Elsewhere in Québec (toll free): 1-877-864-9191
Outside Québec: 1-514-864-9191
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BY MAIL
For francization services:
Direction du registraire de la francisation
Ministère de l’Immigration, de la Francisation et de l’Intégration
2.200 - 1200, boulevard Saint-Laurent
Montréal (Québec) H2X 0C9
CANADAFor an immigration file:
Direction du regroupement familial et de l’enregistrement
Ministère de l’Immigration, de la Francisation et de l’Intégration
[Office number according to the list in the following table] -1200, boulevard Saint-Laurent
Montréal (Québec) H2X 0C9
CANADAProgram/service name Office number Temporary foreign workers 201 Family reunification 202 Comparative evaluations of studies conducted outside Québec 203 Priority comparative evaluation of studies conducted outside Québec – Special Journées Québec's projects 213 Humanitarian applications 204 Regular Skilled Worker Program 205 Recognition of immigration consultants 206 Business people 207 Administrative Review Service 208 Québec Selection Certificate Attestations 209 Returns from the post office to the Direction du Regroupement familial et de l’enregistrement 211 Quebec Experience Program (PEQ) or permanent immigration pilot programs 212
People who are deaf or hearing impaired
Are you deaf or hearing impaired? Here are the ways you can contact us by phone:
Service de relais vidéo (Canada Video Relay)
Please feel free to use the Canada Video Relay Service (VRS Canada). This free service puts you in touch with a sign language interpreter who provides real-time interpretation of telephone calls.
To access the VRS:
- Download the VRS Canada application on your iPhone or iPad, your Android device or your Mac or PC.
- Follow the instructions to create your account.
For more information, please visit the Frequently Asked Questions.of the Canada VRS website:
Telephone Relay Service
711 is a service adapted to the needs of people with impaired hearing or speech who use a telecommunications device for the deaf (TDD), a teletypewriter (TTY) or other types of specialized equipment.
To access the telephone relay services, dial 711.
Are you a reporter?
Media representatives wishing to learn more about the Ministère de l'Immigration, de la Francisation et de l'Intégration can contact the media relations team.
Media relations
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Monday to Friday
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9 a.m. to 5 p.m. except on public holidays
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Minister's office
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William Demers
Press Officer
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Request for license or assignment of copyright
Accessibility of premises
The Ministère's multi-storey buildings have elevators. You can access entrances and exits in a wheelchair.
If you have reduced mobility and are arriving at Montréal-Trudeau Airport, the Ministère's staff can provide you with an escort.
Surveys in progress
The Ministry regularly conducts client satisfaction surveys.
For further information about the surveys in progress, feel free to contact the Centre de contacts clientèle.
If you are calling about processing times for an application submitted for one of our programs or services, see the Déclaration de services à la clientèle (Statement from Customer Service) of the Ministère de l’Immigration de la Francisation et de l’Intégration (Ministry).
You can also consult the Processing times section on the pages of the Ministry’s programs and services.
Please note that our offices are closed on certain holidays:
- January 1 and 2 (New Year's Day)
- April 3 (Good Friday)
- April 6 (Easter Monday)
- May 18 (National Patriots' Day)
- June 24 (Québec National Day)
- July 1 (Canada Day)
- September 7 (Labour Day)
- October 12 (Thanksgiving Day)
- December 24, 25, 28 and 31 (Christmas)
You can also obtain information on our programs and services by listening to our information capsules available 24 hours a day, 7 days a week, at the numbers above.
Last update: March 5, 2026