Complaints

The comments, suggestions and complaints of citizens are very important to us as we strive to continually improve the quality of our services.

If you are dissatisfied with the service you received, please start by expressing your concerns to the person who responded to you. Most problems submitted are resolved during this initial contact.

If your dissatisfaction is related to financial support programs for energy transition, contact the team in charge .

If you are still not satisfied after this first step, you can contact the person responsible for handling complaints, in writing or by phone. This way, your concerns will be taken into consideration by a neutral and impartial person.

If your complaint concerns other government departments or agencies, we recommend that you send individual messages and avoid multiple recipients.

If you witnessed an activity that could harm the environment, you can file an environmental complaint.

If you are dissatisfied with the behaviour of a wildlife protection officer, please file an ethics complaint (French).

Companies can also file a complaint regarding public contracts under the provisions of the Act respecting the Autorité des marchés publics. Additional information is available on the following page: Complaint filed with a public body .

Information to provide

To facilitate processing your complaint, please include the following:

• your name and contact information;
• a detailed description of the situation;
• the results of the steps you took;
• your expectations with respect to your complaint.

If you submitted a written complaint, an acknowledgement of receipt will be sent to you within three business days of receipt. During the processing of your file, a complaints management assistant may contact you for additional information or documents.

The complaints manager’s written response will be sent to you.

If, at the end of this process, you believe that you have not been treated fairly or are dissatisfied with the response you received, you can contact the Québec Ombudsperson .

The Ministère de l'Environnement, de la Lutte contre les changements climatiques, de la Faune et des Parcs respects the confidentiality of all complaints it receives under the Act respecting Access to documents held by public bodies and the Protection of personal information . However, we wish to remind you that the transmission of information by e-mail is not entirely secure.