In Québec, when you get vaccinated, you are given a paper copy of your proof of vaccination. This applies to all vaccines, including COVID-19 vaccines. If you have not received this proof of vaccination, or if you have lost it, you can access the Self-service portal to generate your digital proof of vaccination and to print out a copy at home. A digital proof of vaccination is also available after administration of a COVID-19 vaccine.

Even if a digital proof is available, you are strongly advised to keep the paper copy of your proof of vaccination that you received after your vaccination. Also note that currently, in Québec, the use of the digital proof of vaccination has not yet been determined.

Self-service portal

A self-service portal allows you to download your digital proof of vaccination. Click on the following button to access the appointment platform:

Accessing the self-service portal

Once you have accessed the portal, you will be asked to provide identifying information, such as:

  • First name and last name
  • Date of birth
  • Date of your first COVID-19 vaccination
  • Brand name of your first COVID-19 vaccine
  • Health insurance number

Once this information has been verified, you will be able to download your digital proof of vaccination. If an error message appears, you will not be able to download your proof of vaccination. This may occur if:

  • some of the information does not match the information in the Québec Vaccination Registry or the RAMQ register;
  • your parents are not registered with the RAMQ.

Work is ongoing to make a digital proof of vaccination available to all vaccinated individuals.

If you are unable to download your proof of vaccination from the self-service portal, call 1 877 644-4545 to obtain the necessary support.

For security purposes, people aged 14 years and younger will not be able to download their proof of vaccination from the portal. Work is under way to make a digital proof of vaccination available from the portal to those aged 14 years and younger.

Delivery of the digital proof of vaccination

You also receive by e-mail or text message the digital proof of vaccination if you provided the following information when you made an online appointment (Clic Santé):

  • a valid e-mail address or a valid cellphone number;
  • your health insurance number.

You will then receive automatically, within a few days of your vaccination, an e-mail message or a text message notifying you that your digital proof of vaccination is available. Instructions for downloading it will be provided in the message.

If have you not received the e-mail or text message, please visit the self-service portal to receive your proof of vaccination.

If you do not have an e-mail address, proof of vaccination may be sent to you by mail. Call the line 1 877 644-4545 for the support you need.

Download procedure

It is easy to download your digital proof of vaccination onto your computer or smartphone. However, a known problem on Apple devices requires a few extra steps to download the proof. To learn about the procedure, visit the page Procedure for downloading digital proof of COVID-19 vaccination.

Information contained in the proof of vaccination

The digital proof of vaccination is a PDF document downloadable onto your computer or cell phone. The document contains your personal information, the vaccine that you received and a QR code containing this information.

A QR code is a two-dimensional code, consisting of an array of dashes, squares, dots, polygons and other geometric shapes, used to deliver information. The use of a smartphone camera and a QR code reader app makes it possible to scan the QR code and to reveal this information.

The QR code included in the digital proof of vaccination is not decodable for the time being.

You are responsible for protecting your personal vaccination information. To prevent any possible fraud:

  • Keep your proof of vaccination to yourself, including the unique link you received by e-mail or text message.
  • It is not recommended to share a photo of your proof of vaccination on social media.

Incorrect information in the proof of vaccination

If the paper or digital copy of your proof of vaccination contains incorrect information, you must call 1 877 644-4545 to validate and rectify your information.

People who contracted COVID-19

The digital proof of vaccination is designed to provide information regarding the vaccine you received. It is not proof of your immunity. Work is under way to consider those who contracted COVID-19 and those who received a dose of the vaccine as being adequately vaccinated. There is therefore no need to take any action with the testing centres or to call 1 877 644-4545.

The application and use of the digital proof of vaccination in Québec have yet to be defined.

People vaccinated outside Québec

People vaccinated outside Québec must first record their vaccination in the Québec Vaccination Registry. Once they have done so, they will receive their digital proof of vaccination. To learn more about the registration procedure, see the page Vaccinated for COVID-19 outside Québec: using the Vaccination Registry.

Exemption for vaccinated travellers entering Canada

For any questions regarding the use of the proof of vaccination in relation to travelling, visit the page Instructions for travellers during the COVID-19 pandemic.

Important

  • Work is under way to make the digital proof of vaccination accessible to people who do not meet the criteria currently in force. It is needless to go to a vaccination clinic or to ask Clic Santé for support in such case.
  •  If you are unable to download your proof of vaccination from the self-service portal, you must call 1 877 644-4545 to validate and rectify your information.
  • If you have not received your proof of vaccination or if you have accidentally deleted the e-mail or text message you received, access the self-service portal, which allows you to download your proof of vaccination. You should also check your junk mail folder.
  • Proof of vaccination in both paper and digital forms is also given after administration of the 2nd dose of a COVID-19 vaccine.

Proof of COVID-19 vaccination - American Sign Language