Services for the English-speaking population

The Act respecting the governance of the health and social services system (Act or LGSSSS) recognizes the right of English-speakers to receive health and social services in English, in keeping with the organizational structure and human, material and financial resources of the institutions providing such services and to the extent provided by the access program referred to in section 415 of the Act.

Under section 415 of the LGSSSS, Santé Québec must develop an access program to health and social services intended for the English-speaking population. This program:

• identifies the services offered by institutions that are accessible in English for English-speaking persons
• may, with the agreement of a private institution, indicate the services that may be provided in English to Santé Québec users by that institution under an agreement

The access program must be reviewed every five years and remains valid until a new program is approved.

Depending on the region, some institutions and facilities are designated to offer all their services in English, while others offer only those services identified in the access program.

It is recommended that individuals consult the access program, contact the facility or institution in their region, or visit the website to verify which services are offered in English before visiting in person.

Designated institutions and facilities are required to make health and social services available in English to English-speakers. They were designated by the government after being recognized by the Office québécois de la langue française in accordance with section 29.1 of the Charter of the French language (CFL), as they primarly serve an English-speaking clientele.

To ensure continuity of designations made prior to the coming into force of the LGSSSS, section 1518 of the Act provides that Santé Québec is deemed to have automatically obtained the linguistic recognition provided for in section 29.1 of the CFL for facilities that, on the eve of the merger, already benefited from such recognition if:

• they were maintained by a non-merged institution recognized under section 29.1 of the CFL or by an integrated health and social services centre deemed to have obtained such recognition
• they were maintained by an integrated health and social services centre that was itself deemed to have obtained such recognition

Designated public institutions and facilities are grouped according to health and social services region.

The following grouped institution, affiliated with Santé Québec Capitale-Nationale – Universitaire:

• Hôpital Jeffery Hale – Saint-Brigid's

Santé Québec Côte-Nord:

• Centre multiservices de santé et de services sociaux de la Basse-Côte-Nord
• CLSC de Blanc-Sablon
• CLSC de Chevery
• CLSC de Kegaska
• CLSC de Mutton Bay
• CLSC de Saint-Augustin
• CLSC et CHSLD Donald-G.-Hodd
• CLSC de La Tabatière
• CLSC de Rivière-Saint-Paul
• CLSC de Tête-à-la-Baleine

The following grouped institutions affiliated with Santé Québec Estrie – Centre hospitalier universitaire de Sherbrooke:

• Centre de réadaptation en déficience intellectuelle et en troubles envahissants du développement de l'Estrie
• Centre de santé et de services sociaux – Institut universitaire de gériatrie de Sherbrooke

The following grouped institution affiliated with Santé Québec Laurentides:

• La Résidence de Lachute

The following grouped institution affiliated with Santé Québec Laval:

• Hôpital juif de réadaptation 

The following facilities of Santé Québec Centre-Ouest-de-l’Île-de-Montréal – Universitaire:

• Aire ouverte de Côte-des-Neige
• Centre d'hébergement Father-Dowd
• Centre d'hébergement Henri-Bradet
• Centre d'hébergement Saint-Andrew
• Centre d'hébergement Saint-Margaret
• Centre multiservices de santé et de services sociaux de Parc-Extension
• Clinique IPS+ Snowdon
• CLSC de Benny Farm
• CLSC et groupe de médecine familiale universitaire de Côte-des-Neiges
• CLSC et groupe de médecine familiale universitaire Métro
• CLSC René-Cassin
• CLSC William C. Van Horne (Point de services Outremont)
• Hôpital Catherine-Booth
• Hôpital Richardson
• Maison de naissance de Côte-des-Neiges

The following facilities of Santé Québec – Centre universitaire de santé McGill:

• Centre d'hébergement Camille-Lefebvre
• Centre de services ambulatoires Allan-Memorial
• Centre de services ambulatoires de Maisonneuve
• Centre de services ambulatoires Gilman
• Hôpital de Lachine
• Hôpital général de Montréal
• Hôpital Glen
• Hôpital neurologique de Montréal
• Hôpital Royal Victoria
• Hôpital de Montréal pour enfants

The following grouped institutions, affiliated with Santé Québec Centre‑Ouest‑de‑l’Île‑de‑Montréal – Universitaire:

• Centre de réadaptation Lethbridge-Layton-Mackay
• Centre Miriam
• CHSLD juif de Montréal
• Hôpital Mont-Sinaï
• Corporation du centre hospitalier gériatrique Maimonides
• Hôpital général juif Sir Mortimer B. Davis

The following facilities of Santé Québec Ouest-de-l’Île-de-Montréal – Universitaire:

• Appartement supervisé pour les jeunes en difficulté d’adaptation Aspire
• Atelier de travail et centre d’activités de jour Benny
• Atelier de travail Labrosse
• Campus Cartier
• Centre d’activités de jour Alternative
• Centre d’activités de jour Option
• Centre d'hébergement Denis-Benjamin-Viger
• Centre de services ambulatoires en santé mentale de Longueuil
• Centre de services ambulatoires en santé mentale de Saint-Charles
• Centre de services ambulatoires Stillview
• CHSDL Stillview
• CLSC de Pierrefonds
• CLSC de Lac-Saint-Louis
• Centre de réadaptation en déficience intellectuelle et en troubles du spectre de l’autisme Garry-Taylor
• Centre de réadaptation pour les jeunes en difficulté d’adaptation Dorval (Batshaw)
• Centre de réadaptation pour les jeunes en difficulté d’adaptation Prévost (Batshaw)
• Foyer de groupe Bourbonnière
• Foyer de groupe Colton
• Foyer de groupe Couvrette
• Foyer de groupe Dornal
• Foyer de groupe Hawkins
• Foyer de groupe Maisonneuve
• Foyer de groupe Roxboro
• Foyer de groupe Rudel
• Foyer de groupe Saint-James
• Foyer de groupe Wolseley
• Hôpital général du Lakeshore
• Hôpital Saint-Anne
• Centres de la jeunesse et de la famille Batshaw
• Maison alternative Dorval
• Succursale Centre-Ville
• Succursale Protection de la jeunesse
• Succursale Tribunal de la jeunesse
• Succursale West Island

The following grouped institutions, affiliated with Santé Québec Ouest‑de‑l’Île‑de‑Montréal – Universitaire:

• Centre de soins prolongés Grace Dart
• Centre hospitalier de St. Mary
• Institut universitaire de santé mentale Douglas

The following facility of Santé Québec Centre-Sud-de-l’Île-de-Montréal – Universitaire:

• Centre de réadaptation en dépendance Cavendish

The following facility of Santé Québec Montérégie-Ouest:

• Centre de réadaptation en dépendance de Saint-Philippe/Saint-Philippe Addiction Readaptation Centre

The following grouped institution affiliated with Santé Québec Montérégie-Ouest:

• Centre de santé et de services sociaux du Haut-Saint-Laurent, including the following facilities:
  • CHSLD d’Ormstown/Ormstown CHSLD
  • CHSLD du Comté-de-Huntingdon/Huntingdon County CHSLD
  • CLSC de Saint-Chrysostome/Saint-Chrysostome CLSC
  • CLSC Huntingdon/Huntingdon CLSC
  • Hôpital Barrie Memorial/Barrie Memorial Hospital

The following facilites of Santé Québec Outaouais:

• Centre d’hébergement de Mansfield-et-Pontefract
• Centre multiservices de santé et de services sociaux de Mansfield-et-Pontefract
• CHSLD du Pontiac
• CLSC de Chapeau
• CLSC d’Otter-Lake
• CLSC de Quyon
• CLSC de Rapides-des-Joachims
• CLSC de Shawville
• Hôpital et CHSLD du Pontiac
• Hôpital et CHSLD Mémorial de Wakefield/Wakefield Memorial Hospital

Designated private institutions and facilities are grouped according to health and social services region.

Some institutions or facilities are recognized solely by the Office québécois de la langue française (OQLF), under section 29.1 of the Charter of the French language. They are identified by an asterisk (*).

• CHSLD Wales inc.

• CHSLD Heather inc.

• *Château Westmount
• CHSLD Bayview inc.
• CHSLD Bussey (Québec) inc.
• CHSLD Château sur le lac de Sainte-Geneviève inc.
• *CHSLD du Manoir-de-l’Ouest-de-l’Île
• *CHSLD Vigi de Mont-Royal
• Havre-Jeunesse
• Hôpital Shriners pour enfants (Québec) inc.
• Maison Elizabeth
• Manoir Beaconsfield (88980 Canada inc.)

The mandate of the Comité national sur la prestation des services de santé et des services sociaux en langue anglaise is to advise the government on the provision of services in English. It also provides its opinion on the approval, evaluation, and modification of the access program to health and social services in English for English-speakers developed by Santé Québec.