Employment Insurance and Revenue Officers
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Job description
These individuals apply the laws and regulations pertaining to Employment Insurance and revenue. They also explain these laws and regulations to clients. They help clients submit Employment Insurance claims. They work for the federal and provincial governments.
Environment
- Controlled ambient temperature
Main tasks
Employment Insurance Officers
- Assess the eligibility of people applying for Employment Insurance benefits.
- Verify reasons for job loss and availability for work.
- Monitor the payment of benefits.
- Investigate the potential for abuse or fraud. Revenue Officers
- Check accounting records to determine income, exemptions, and duties payable by institutions.
- Ensure compliance with reporting regulations and detect fraud.
- Review the institutions’ accounting systems and internal control.
- Advise on reports and methods of valuation of excisable goods.
- Prepare files, assist in the search and seizure of documents, and assist in the preparation of charges for prosecution.
Advancement and mobility
- Experience leads to management positions.
Hourly wage
The hourly wage is calculated by averaging wages from 2022 to 2024.- Minimum
- $24.73
- Median
- $33.00
- Maximum
- $47.60
Job prospects for 2024-2028
Les 2 champs de sélection ci-dessous vous permettent de comparer 2 régions. Les données des régions seront automatiquement mises à jour à la sélection. Par défaut, la province de Québec est sélectionnée pour la première région.
Job prospects for 2024-2028
Job prospects
All of Québec
Non available
Limited
Good
Very good
Good
All of Québec
Non available
Limited
Good
Very good
Non available
Total jobs for 2023
All of Québec
7,000
All of Québec
na
Gender distribution
All of Québec
Not available.
- 65% Female
- 35% Male
Not available.
- 65% Female
- 35% Male
Job types
All of Québec
Not available.
- Full time
- Part time
Not available.
- Full time
- Part time
Yearly wage on 2020
All of Québec
$59,200
All of Québec
Other characteristics
All of Québec
- None
All of Québec
- None
Sectors of activity
All of Québec
Not available.
-
NAICS 9198% of jobs
-
NAICS 55, 561% of jobs
-
NAICS 530% of jobs
-
NAICS 48, 490% of jobs
-
NAICS 44, 450% of jobs
-
Others1% of jobs
All of Québec
Not available.
-
NAICS 9198% of jobs
-
NAICS 55, 561% of jobs
-
NAICS 530% of jobs
-
NAICS 48, 490% of jobs
-
NAICS 44, 450% of jobs
-
Others1% of jobs
Training and requirements
Formation
Bachelor’s degree or diploma of college studies
Also required
- Specialized training offered by the government.
Sometimes required
- Several years of management or regulatory experience may be required.
- A Class 5 driver's licence may be required or considered an asset.
Main skills and characteristics
Skills
- Data collection
- Information processing
- Reading comprehension
- Active listening
- Oral expression
- Critical thought
- Written expression
- Active learning
- Mathematics
- Social perception
- Coordination
- Result evaluation
- Time management
- Judgment and decision-making
- Service oriented
- Persuasion
- Solving complex problems
Abilities
- Written comprehension
- Oral comprehension
- Verbal skills
- Deductive reasoning
- Inductive reasoning
- Awareness of issues
- Information organization
- Speech clarity
- Speech recognition
- Near vision
- Written expression
- Basic numeracy
- Classification
- Processing flexibility
- Mathematical reasoning
Knowledge and attributes
- Spoken and written bilingualism (French and English)
- Knowledge of customer and personalized services
- Capacity to work in a team
- Rigour
- Attention to detail
- Tolerance to stress
- Respect standards and regulations
- Respect others
- Sense of observation
- Knowledge of public safety and security
Interests
- Draft, communicate, and inform
- Watch, defend, and secure
- Work in an office
- Assist and advise
Personality profiles (RIASEC)
- Conventional
- People with this profile prefer specific, well-defined tasks. They like to respect the order of things and follow established rules.
- Investigative
- People with this profile prefer relying on theoretical knowledge before acting. They like observation, analysis and problem solving.
- Social
- People with this profile prefer to be in contact with others, in particular to entertain, help or teach them.
Official name of the NOC 12104
Employment insurance and revenue officers
Job titles
- Employment insurance agent
- Benefits officer - government services
- Collection agent - government services
- Adjudication officer - employment insurance
- Tax officer
- Regional claims and benefits officer - employment insurance
- Tax enforcement officer
- Tax interpretation officer
- Employment insurance benefits control officer
- Coverage and interpretation officer - taxation
- Collection officer - taxation
- Municipal tax collector
- Excise tax collector
- Tax recovery officer
- Gst (goods and services tax) collection officer
- Revenue recovery officer
- Citizen services officer (cso) - government services
- Payment service officer - government services
- Appeal officer
- Appeal officer - taxation
- Excise duty agent
- Revenue agent
- Integrity services officer - government services
- Adjudicator - employment insurance
- Tax auditors team leader
- Assessing unit head - taxation
- Collection unit head - government services
- Business expertise advisor - government services
- Business expertise consultant - government services
- Tax investigator
- Employment insurance benefit claims investigator
- Integrity services investigator - service canada
- Audit reviewer - taxation
- Excise examiner
- Excise tax inspector
- Appeal judge - employment insurance
- Collector of taxes
- Assessing officer - taxation
- Excise tax officers supervisor
- Excise tax collection supervisor
- Excise duty supervisor
- Revenue supervisor
- Office auditor - taxation
- Tax auditor - government services
- Succession duty auditor - taxation
- Field auditor - taxation
Skill type
Business, finance and administration
Last update: January 29, 2026
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