Insurance Adjusters and Claims Examiners
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Job description
Insurance Adjusters examine the circumstances surrounding claims. They determine the value of loss or damage covered by insurance policies.
Claims Examiners review claims and authorize payments.
Environment
- Controlled ambient temperature
- Climatic conditions
Main tasks
Claims Adjusters
- Investigate the circumstances surrounding the claims.
- Inspect damage to automobiles, homes, or other property.
- Record statements from claimants.
- Interview claimants, witnesses, doctors, or other concerned individuals.
- Calculate the loss or damage covered by insurance policies.
- Negotiate settlements.
- Draft adjuster reports.
Claims Examiners
- Review and calculate claims and authorize payments.
- Review adjuster reports and similar or previous claims.
- Guarantee the validity of claims and proceed to their settlement.
- Discuss claims with lawyers, doctors, or other contacts.
- Approve claims for various types of insurance (auto, fire, disability, etc.).
Advancement and mobility
- Additional university education allows these individuals to be recognized as a Chartered Insurance Professional (CIP) or Fellow Chartered Insurance Professional (FCIP).
Hourly wage
The hourly wage is calculated by averaging wages from 2022 to 2024.- Minimum
- $24.50
- Median
- $33.03
- Maximum
- $50.55
Job prospects for 2024-2028
Job prospects for 2024-2028
Job prospects
All of Québec
All of Québec
Total jobs for 2023
All of Québec
All of Québec
Gender distribution
All of Québec
- 54% Female
- 46% Male
- 54% Female
- 46% Male
Job types
All of Québec
- Full time
- Part time
- Full time
- Part time
Yearly wage on 2020
All of Québec
All of Québec
Other characteristics
All of Québec
- None
All of Québec
- None
Sectors of activity
All of Québec
-
NAICS 52493% of jobs
-
NAICS 232% of jobs
-
NAICS 55, 561% of jobs
-
NAICS 911% of jobs
-
NAICS 811% of jobs
-
Others2% of jobs
All of Québec
-
NAICS 52493% of jobs
-
NAICS 232% of jobs
-
NAICS 55, 561% of jobs
-
NAICS 911% of jobs
-
NAICS 811% of jobs
-
Others2% of jobs
Training and requirements
Formation
Most training programs are offered in French only.
College
ACS in assurance de dommages des particuliers et expertise en sinistres
Placement rate: 88%
5.3% of graduates pursue further studies
ACS in assurance de dommages et communication en anglais
Placement rate: 85.1%
7.5% of graduates pursue further studies
ACS in assurance de dommages et expertise en sinistres
Placement rate: 86.7%
6.7% of graduates pursue further studies
DCS in financial Services and Insurance Technology
Placement rate: 55.9%
38.2% of graduates pursue further studies
Also required
- University degree or college diploma or post-secondary education or several years of experience as an Insurance Clerk in a claims or insurance office.
- Several years of on-the-job training and specialized training in the insurance industry.
Claims Adjusters
- Adjusters' licence for claims adjustment.
Main skills and characteristics
Skills
- Data collection
- Information processing
- Reading comprehension
- Active listening
- Critical thought
- Oral expression
- Negotiation
- Written expression
- Active learning
- Judgment and decision-making
- Social perception
- Time management
- Solving complex problems
- Coordination
- Mathematics
- Service oriented
- Persuasion
Abilities
- Written comprehension
- Oral comprehension
- Verbal skills
- Deductive reasoning
- Inductive reasoning
- Speech clarity
- Written expression
- Awareness of issues
- Near vision
- Information organization
- Speech recognition
- Selective attention
- Classification
- Basic numeracy
- Mathematical reasoning
- Perception speed
- Information processing speed
- Distance vision
- Processing flexibility
Knowledge and attributes
- Critical thinking
- Focussed on results
- Autonomy
- Rigour
- Knowledge of computer science, digital and electronics
- Tolerance to stress
- Respect standards and regulations
- Desire to upgrade one’s competencies
- Sense of observation
- Knowledge of buildings and construction
Interests
- Draft, communicate, and inform
- Self-employment
Personality profiles (RIASEC)
- Social
- People with this profile prefer to be in contact with others, in particular to entertain, help or teach them.
- Enterprising
- People with this profile prefer having responsibilities, influencing others and responding to challenges.
- Realistic
- People with this profile prefer carrying out concrete tasks and being physically involved in what they do.
Official name of the NOC 12201
Insurance adjusters and claims examiners
Job titles
- Claims investigator
- Loss examiner - insurance
- Settlement management associate
- Marine claims adjuster - insurance
- Claims consultant
- Staff adjuster - insurance
- Claims investigator - insurance
- Telephone adjuster - insurance
- Railroad claims adjuster - insurance
- Workers' compensation adjuster - insurance
- Public adjuster - insurance
- Adjuster trainee - insurance
- Casualty insurance adjuster
- Marine insurance adjuster
- Motor vehicle claims adjuster - insurance
- Fire insurance adjuster
- Medical claims assessor - insurance
- Field adjuster - insurance
- Automobile claims technical adjuster
- Adjuster
- Property adjuster - insurance
- Disaster relief claims adjuster - insurance
- Freight adjuster - insurance
- Liability adjuster - insurance
- Insurance inspector
- Production examiner
- Health and dental claims examiner - insurance
- Group life claims examiner - insurance
- Disability claims examiner - insurance
- Claims representative
- Settlement specialist
- Claims approver - insurance
Skill type
Business, finance and administration
Related occupations
Last update: January 29, 2026