Assistance for people with disabilities

People with disabilities can obtain precise and simplified information about the programs and services that concern them. Depending on their situation and needs, they can also get help with some of the administrative steps they need to take.

This assistance is offered free of charge in every region of Québec to people with disabilities of all ages.

There are over 150 programs and measures for people with disabilities and their families. The Office des personnes handicapées du Québec has in-depth knowledge of these tools and can help you find the information you need.

Office staff will be able to:

• give you reliable information;
• explain procedures and provide details of the documents for accessing programs or measures;
• inform you about complaints mechanisms and remedies in the event of disputes.

A wide range of subjects about the social participation of people with disabilities are likely to be the subject of questions. You could obtain answers on topics such as:

• integration into educational childcare services and schools;
• integration into the school environment, from pre-school to post-secondary education;
• individualized education plans and student classification, as well as the various transitions;
• financial support, tax measures and pensions;
• employment and adapted work;
• home support, housing and accommodation;
• leisure, day and summer camps, culture and tourism.

Staff in the health, social services, education, public, community and private sectors can also contact us for general information. We can also be contacted by employers or anyone seeking information on the educational, professional and social integration of people with disabilities.

The barriers faced by people with disabilities can be many and varied. Sometimes several organizations must be involved in implementing appropriate solutions.

For more complex situations, you can call on the Office, especially for:

• personalized advice;
• accessing a program or measure successfully;
• referrals to relevant resources or organizations that can support you.

Depending on the context, you may also be able to get help if you want to:

• have someone with you at meetings to explain your needs to service providers;
• prepare a service plan meeting or ask the Office to attend with the other organizations involved.

This service is intended for people with disabilities. However, with your consent, a member of your family or someone close to you can make a request on your behalf.

As well as being able to contact the Office by phone or e-mail, you can go online anytime to request information or support.

You need a user account. To create one, you must:

• have an e-mail address;
• provide all the information requested;
• choose a user name and password that you keep confidential.

Access my file

In your online file, you can:

• ask for information or support;
• make a phone appointment to discuss your situation with the staff;
• see the status of your requests and keep a record of them;
• read and respond to communications sent to you by the Office;
• consult the references that may be provided and refer to them at all times;
• take note of the service offerings made to you and follow up on them.

This video summarizes how Office staff can assist you and make things easier for you. If you're having trouble accessing information or services, this support will prove useful.