How to reach us
We are currently receiving a high volume of calls. We apologize for the inconvenience. We are doing our very best to rectify the situation as quickly as possible. To contact us, please fill out the information form on this page: https://immigration-quebec.gouv.qc.ca/en/mail.php .
Reach the Ministère
Monday, tuesday, thursday and friday: 8:30 a.m. to 4:30 p.m. (Montréal time)
Wednesday: 10:30 a.m. to 4:30 p.m. (Montréal time)
Montreal area: 514-864-9191
Elsewhere in Québec (toll free): 1-877-864-9191
Outside Québec: 1-514-864-9191
Access by telewriter (Montréal area) Temporarily unavailable: 514-864-8158
Telewriter (elsewhere in Québec - toll free) Temporarily unavailable: 1-866-227-5968
Surveys in progress
The Ministry regularly conducts client satisfaction surveys.
For further information about the surveys in progress, feel free to contact the Centre de contacts clientèle.
If you are calling about processing times for an application submitted for one of our programs or services, see the Déclaration de services à la clientèle (Statement from Customer Service) of the Ministère de l’Immigration de la Francisation et de l’Intégration (Ministry).
You can also consult the Processing times section on the pages of the Ministry’s programs and services.
Please note that our offices are closed on certain holidays:
- January 1 and 2 (New Year's Day)
- March 29 (Good Friday)
- April 1 (Easter Monday)
- May 20 (National Patriots' Day)
- June 24 (Québec National Day)
- July 1 (Canada Day)
- September 2 (Labour Day)
- October 15 (Thanksgiving Day)
- December 24, 25, 26 and 31 (Christmas)
You can also obtain information on our programs and services by listening to our information capsules available 24 hours a day, 7 days a week, at the numbers above.
Reach the Ministère through mail
All mail for the Ministère must be sent to one of the following two addresses.
For an immigration file
To submit a request for information or documents related to an immigration file such as:
- application for permanent selection
- hiring a foreign worker
- application for temporary selection
- request for a comparative evaluation for studies done outside Québec
- request for an administrative review
- etc.
Reach the direction
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Direction du regroupement familial et de l’enregistrement
Ministère de l’Immigration, de la Francisation et de l’Intégration
1200, boulevard Saint-Laurent
Montréal (Québec) H2X 0C9
CANADA
Reach the direction
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Direction du registraire de la francisation
Ministère de l’Immigration, de la Francisation et de l’Intégration
1200, boulevard Saint-Laurent, bureau 2.200
Montréal (Québec) H2X 0C9
CANADA
Last update: March 7, 2024