How to reach us
Reach the Ministère
-
Monday, tuesday, thursday and friday: 8:30 a.m. to 4:30 p.m. (Montréal time)
Wednesday: 10:30 a.m. to 4:30 p.m. (Montréal time) -
Montreal area: 514-864-9191
Elsewhere in Québec (toll free): 1-877-864-9191
Outside Québec: 1-514-864-9191
Access by telewriter (Montréal area): 514-864-8158
Access by telewriter (elsewhere in Québec - toll free): 1-866-227-5968
-
Surveys in progress
The Ministry regularly conducts client satisfaction surveys.
You may receive an email inviting you to take part in the survey concerning the full participation of immigrants in Québec society. You can visit the website of researcher Valérie-Anne Mahéo or contact us for more information.
For further information about the surveys in progress, feel free to contact the Centre de contacts clientèle.
If you are calling about processing times for an application submitted for one of our programs or services, see the Déclaration de services à la clientèle (Statement from Customer Service) of the Ministère de l’Immigration de la Francisation et de l’Intégration (Ministry).
You can also consult the Processing times section on the pages of the Ministry’s programs and services.
Please note that our offices are closed on certain holidays:
- January 2 and 3 (New Year's Day)
- April 7 (Good Friday)
- April 10 (Easter Monday)
- May 22 (National Patriots' Day)
- June 23 (Québec National Day)
- June 30 (Canada Day)
- September 4 (Labour Day)
- October 9 (Thanksgiving Day)
- December 22, 25 and 26 (Christmas)
- December 29 (New Year's Day)
You can also obtain information on our programs and services by listening to our information capsules available 24 hours a day, 7 days a week, at the numbers above.
Reach the Ministère through mail
All mail for the Ministère must be sent to one of the following two addresses.
For an immigration file
To submit a request for information or documents related to an immigration file such as:
- application for permanent selection
- hiring a foreign worker
- application for temporary selection
- request for a comparative evaluation for studies done outside Québec
- request for an administrative review
- etc.
Reach the direction
-
Direction du regroupement familial et de l’enregistrement
Ministère de l’Immigration, de la Francisation et de l’Intégration
285, rue Notre-Dame Ouest, 4e étage
Montréal (Québec) H2Y 1T8
CANADA
Reach the direction
-
Direction du registraire de la francisation
Ministère de l’Immigration, de la Francisation et de l’Intégration
1200, boulevard Saint-Laurent, bureau 2.200
Montréal (Québec) H2X 0C9
CANADA
Last update: April 26, 2023