Telephone for Centre de contacts clientèle

If you are calling about processing times for an application submitted for one of our programs or services, see the Déclaration de services à la clientèle (Statement from Customer Service) of the Ministère de l’Immigration de la Francisation et de l’Intégration (Ministry).

You can also consult the Processing times section on the pages of the Ministry’s programs and services.

Hours for phone calls

  • Monday, tuesday, thursday and friday:
    8:30 a.m. to 4:30 p.m. (Montréal time)
    10:30 a.m. to 4:30 p.m. (Montréal time)

  • Please note that our offices are closed on certain holidays:

    Holiday Closing dates
    New Year's Day January 3 
    January 4
    Good Friday April 15
    Easter Monday April 18
    National Patriots' Day May 23
    Québec National Day June 24
    Canada Day July 1
    Labour Day September 5
    Thanksgiving Day October 10


    December 23
    December 26
    December 27
    New Year's Day December 30

    You can also obtain information on our programs and services by listening to our information capsules available 24 hours a day, 7 days a week.

Postal addresses

  • All mail for the Ministère must be sent to one of the following two addresses:

    To submit a request for information or documents related to an immigration file (application for permanent selection, hiring a foreign worker, application for temporary selection, request for a comparative evaluation for studies done outside Québec, request for an administrative review or others):

    Direction de l’enregistrement et de l’évaluation comparative
    Ministère de l’Immigration, de la Francisation et de l’Intégration
    285, rue Notre-Dame Ouest, 4e étage
    Montréal (Québec)  H2Y 1T8

    To submit documents related to francization services:

    Direction du registraire de la francisation
    Ministère de l’Immigration, de la Francisation et de l’Intégration
    1200, boulevard Saint-Laurent, bureau 2.200
    Montréal (Québec)  H2X 0C9


  • The Ministère’s multi-storey buildings are equipped with elevators. Entrances and exits are wheelchair accessible.

    If you have reduced mobility and are arriving at Montréal-Trudeau Airport, the MIFI staff can assist you.