General notice

We are currently receiving a high volume of calls. We apologize for the inconvenience. We are doing our very best to rectify the situation as quickly as possible. To contact us, please fill out the information form on this page: This hyperlink will open in a new window..

Reach the Ministère

Monday, tuesday, thursday and friday: 8:30 a.m. to 4:30 p.m. (Montréal time)
Wednesday: 10:30 a.m. to 4:30 p.m. (Montréal time)

Montreal area: 514-864-9191

Elsewhere in Québec (toll free): 1-877-864-9191

Outside Québec: 1-514-864-9191

Access by telewriter (Montréal area) Temporarily unavailable: 514-864-8158

Telewriter (elsewhere in Québec - toll free) Temporarily unavailable: 1-866-227-5968

Send an email This hyperlink will open in a new window.

General notice

Surveys in progress

The Ministry regularly conducts client satisfaction surveys.

For further information about the surveys in progress, feel free to contact the Centre de contacts clientèle.

If you are calling about processing times for an application submitted for one of our programs or services, see the Déclaration de services à la clientèle (Statement from Customer Service) of the Ministère de l’Immigration de la Francisation et de l’Intégration (Ministry).

You can also consult the Processing times section on the pages of the Ministry’s programs and services.

Please note that our offices are closed on certain holidays:

  • January 1 and 2 (New Year's Day)
  • March 29 (Good Friday)
  • April 1 (Easter Monday)
  • May 20 (National Patriots' Day)
  • June 24 (Québec National Day)
  • July 1 (Canada Day)
  • September 2 (Labour Day)
  • October 15 (Thanksgiving Day)
  • December 24, 25, 26 and 31 (Christmas)

You can also obtain information on our programs and services by listening to our information capsules available 24 hours a day, 7 days a week, at the numbers above.

Reach the Ministère through mail

All mail for the Ministère must be sent to one of the following two addresses.

For an immigration file

To submit a request for information or documents related to an immigration file such as:

  • application for permanent selection
  • hiring a foreign worker
  • application for temporary selection
  • request for a comparative evaluation for studies done outside Québec
  • request for an administrative review
  • etc.

Reach the direction

  • Address

    Direction du regroupement familial et de l’enregistrement
    Ministère de l’Immigration, de la Francisation et de l’Intégration
    1200, boulevard Saint-Laurent
    Montréal (Québec) H2X 0C9

For francization services

To submit documents related to francization services.

Reach the direction

  • Address

    Direction du registraire de la francisation
    Ministère de l’Immigration, de la Francisation et de l’Intégration
    1200, boulevard Saint-Laurent, bureau 2.200
    Montréal (Québec)  H2X 0C9

The Ministère’s multi-storey buildings are equipped with elevators. Entrances and exits are wheelchair accessible.

If you have reduced mobility and are arriving at Montréal-Trudeau Airport, the MIFI staff can assist you.