Complaints and claims filed with the Ministère des Transports et de la Mobilité durable

The Ministère des Transports et de la Mobilité durable handles various types of complaints relating to specific issues.

If you wish to inform us of your dissatisfaction with one of the Ministère’s products or services for which you request corrective action, please file a complaint. The Ministère will respond to your complaint within 20 working days of receiving it. Refer to the complaints management procedure (in French only) (PDF 140 Kb)​ for more information. 

For any situation considered dangerous or risky that compromises the safety of road users, and that requires an immediate response, dial 511 and press 2. This service is offered 24 hours a day, 7 days a week.

The Autorité des marchés publics (AMP) has a complaints process that allows you to:

• File a complaint during the publication period for a call for tenders or notice of intention.
• Send the AMF information relating to the tendering or awarding process for a public contract that calls into question the public body’s compliance with the normative framework.

If your complaint is related to a public call for tenders, or a qualification or certification process published on the government’s electronic tendering system (SEAO), and you feel that the documents available contain conditions that do not ensure the honest and fair treatment of tenderers, please consult the contracts section (in French only) of the Ministère’s website.

You can also consult the procedure for receiving and examining complaints (in French only)​ established by the Ministère des Transports et de la Mobilité durable and access the online form on the AMP’s website​.

A contractor, supplier or service provider who believes they have suffered potential or actual prejudice, or who disagrees with a decision, ministerial practice or contract management process may file a complaint.

To do so, use the contract management complaint form (in French only) (PDF 855 Kb) and return it to the address indicated on the form.

You can also contact us directly by email at denonciation@transports.gouv.qc.ca

Go to the contracts​ section for a copy of the contractor code of conduct in French.

If you suffered bodily injury or material damages due to an event involving the Ministère’s activities, please submit a claim for damages. Damage claims are responded to within 60 working days of receipt. You can also consult the procedure for making a claim​ (PDF 108 Kb).