Contact the Ministère des Transports et de la Mobilité durable
You can contact us using various online forms depending on your needs. The response time depends on the type of request you are submitting.
511 – Network status and reporting a situation
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24/7
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Information about a product or service
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We will respond to your request within 10 working days of receiving it.
Comments or opinions on how to improve a product or service
Applying for a permit
Applying for a special permit
Contact us by phone or by mail
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Monday, Tuesday, Thursday and Friday, 8 a.m. to 4:30 p.m.
Wednesday, 10 a.m. to 4:30 p.m.
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In Quebec: 511
Elsewhere in North America: 1-888-355-0511
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Service Québec 511
Ministère des Transports et de la Mobilité durable
700, boulevard René-Lévesque Est, bureau A-02
Québec (Québec) G1R 5H1
File a complaint or a claim for damages
For customer satisfaction evaluation purposes, you may be contacted by a survey company at a later date by email.
Messages containing abusive or hateful language will not receive a reply. Furthermore, the Ministère reserves the right to forward any threatening messages to the appropriate authorities.
Last update: March 4, 2026