Submitting a complaint to Aide financière aux études

You may be dissatisfied with the services provided by Aide financière aux études.

Your dissatisfaction may concern, for example:

  • the reliability of information
  • the politeness of staff and respect for confidentiality
  • the quality of service and the delays in processing your file
  • the accessibility of telephone services
  • the accessibility of publications and forms

You can file a complaint with the Bureau des recours of Aide financière aux études. It will be processed confidentially and will not be mentioned in your file.

Submitting a complaint by telephone or mail

  • Phone numbers

    Toll-free in Québec: 1-844-714-2281

  • Address

    Bureau des recours de l’Aide financière aux études
    Ministère de l’Enseignement supérieur
    1035, rue De La Chevrotière, 20e étage
    Québec (Québec)  G1R 5A5

Last update: September 19, 2023


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