Using mediation, you can actively seek a solution to your dispute with another person, with help from a third party, the mediator.
Cost of mediation
The costs of mediation are shared equally between you and the other party, unless another arrangement has been agreed or ordered.
Mediator and mediation process
The mediator directs the mediation process and ensures it proceeds smoothly. There are several steps in the mediation process.
Mediation and arbitration at the Small Claims Division
Mediation services are provided by the Small Claims Division free of charge. They offer the parties an opportunity to resolve their dispute amicably.
Citizen mediation is available to individuals in a dispute with other individuals or with institutions in their community.
Online mediation service at the Office de la protection du consommateur – PARLe
The online mediation service available to resolve disputes: PARLe facilitates discussions between consumers and participating merchants with the goal of settling consumer disputes.
Last update: August 3, 2023