About the dispute prevention and resolution (DPR) processes
Dispute prevention and resolution (DPR) processes offer a way to prevent or resolve a misunderstanding, problem, dispute or conflict.
Obligation to consider private dispute prevention and resolution processes
Since January 1, 2016, all parties must consider private dispute prevention and resolution (DPR) processes before referring a misunderstanding, problem, dispute or conflict to the courts.
Negotiation is based on voluntary communication and discussions between two or more people with the goal of settling a dispute.
Using mediation, you can actively seek a solution to your dispute with another person, with help from a third party, the mediator.
Arbitration is a dispute prevention and resolution process. It can be used instead of a court trial.
Conciliation is an informal and confidential process in which a neutral person, the conciliator, helps you and the other party find a satisfactory solution to your dispute.
A settlement conference offers an opportunity to negotiate an out-of-court agreement with the other party with assistance from a judge. The service is provided free of charge.
An ombudsman is a person who can help settle your dispute with a public or private organization.
The Québec Ombudsman
The Québec Ombudsman (Public Protector) can help, by taking action to uphold your rights in your dealings with public services in Québec.
If you are dissatisfied with a service or program or with the processing of your case, you can file a complaint with the organization concerned.
Last update: January 31, 2022