An ombudsman is a person who can help settle your dispute with a public or private organization.
First, the ombudsman will examine the information you provide about the problem, and may them make recommendations to the organization concerned to try to settle the dispute.
An ombudsman may be appointed under an internal policy or document, or under a provincial, territorial or federal law.
The ombudsman's role may, in particular, involve:
Ombudsmen do not have the power to impose their recommendations. The organization remains free to apply, or not to apply, the recommendation made by the ombudsman in order to settle the dispute.
Ombudsmen remain neutral and do not take sides, either for you or the organization, when examining your complaint.
In many cases you can contact an ombudsman when you have a dispute with one of the following organizations:
You should contact the ombudsman after the usual complaints process has not led to a solution to your dispute.
The following organizations offer the services of an ombudsman:
For a more complete list of all the ombudsmen working in Canada, see the website Forum of Canadian ombudsmen .
An ombudsman may work on the premises of the organization with which you have a dispute, or in another place.
Wherever the ombudsman works, the administrative structure is separate from that of the organization with which you have a dispute, ensuring that the ombudsman remains neutral.
The services of an ombudsman are provided free of charge.
The procedure applied by an ombudsman in processing a complaint may vary.
However, in general you must:
The ombudsman will then:
You can find out more from the ombudsman about the procedure for dealing with your complaint.
February 23, 2023
Please contact Services Québec
© Gouvernement du Québec, 2023