Collectors
Job description
These individuals collect overdue accounts and NSF cheques. They seek out debtors to agree with them on payment terms. They work for:
- Collection agencies
- Public utility companies
- Department stores
- Loan companies
- Banks
- Financial services
- Credit unions
- Government licencing services
Environment
- Controlled ambient temperature
- Climatic conditions
Main tasks
- Find the debtor and advise them of late payments and overdue accounts.
- Resolve collection problems by making arrangements with the debtor.
- Recommend new initiatives or suspension of service delivery if payment is not made.
- Communicate with the debtor’s family and friends for information, as required.
- Answer mail, draft reports, and maintain collection records and files.
Advancement and mobility
- Experience leads to senior or supervisory positions.
Hourly wage
The hourly wage is calculated by averaging wages from 2022 to 2024.- Minimum
- $18.00
- Median
- $29.73
- Maximum
- $43.41
Job prospects for 2024-2028
Les 2 champs de sélection ci-dessous vous permettent de comparer 2 régions. Les données des régions seront automatiquement mises à jour à la sélection. Par défaut, la province de Québec est sélectionnée pour la première région.
Job prospects for 2024-2028
Job prospects
All of Québec
Good
All of Québec
Non available
Total jobs for 2023
All of Québec
2,500
All of Québec
na
Gender distribution
All of Québec
Not available.
- 65.2% Female
- 34.8% Male
Not available.
- 65.2% Female
- 34.8% Male
Job types
All of Québec
Not available.
- Full time
- Part time
Not available.
- Full time
- Part time
Yearly wage on 2020
All of Québec
$49,200
All of Québec
Other characteristics
All of Québec
- None
All of Québec
- None
Sectors of activity
All of Québec
Not available.
-
NAICS 55, 5630% of jobs
-
NAICS 521, 522, 523, 52621% of jobs
-
NAICS 919% of jobs
-
NAICS 517% of jobs
-
NAICS 416% of jobs
-
Others27% of jobs
All of Québec
Not available.
-
NAICS 55, 5630% of jobs
-
NAICS 521, 522, 523, 52621% of jobs
-
NAICS 919% of jobs
-
NAICS 517% of jobs
-
NAICS 416% of jobs
-
Others27% of jobs
Training and requirements
Formation
Most training programs are offered in French only.
College
DCS in accounting and Management Technology
Code : 410B0
Placement rate: 45.4%
52.5% of graduates pursue further studies
Also required
- Collector’s licence.
Main skills and characteristics
Skills
- Data collection
- Information processing
- Reading comprehension
- Active listening
- Oral expression
- Critical thought
- Written expression
- Active learning
- Mathematics
- Social perception
- Coordination
- Result evaluation
- Time management
- Judgment and decision-making
- Service oriented
- Persuasion
- Solving complex problems
Abilities
- Written comprehension
- Oral comprehension
- Verbal skills
- Deductive reasoning
- Inductive reasoning
- Awareness of issues
- Information organization
- Speech clarity
- Speech recognition
- Near vision
- Written expression
- Basic numeracy
- Classification
- Processing flexibility
- Mathematical reasoning
Knowledge and attributes
- Diplomacy
- Autonomy
- Spoken and written bilingualism (French and English)
- Knowledge of customer and personalized services
- Capacity to work in a team
- Rigour
- Respect others
- Sense of observation
- Commitment to quality
- Knowledge of office work
Interests
- Draft, communicate, and inform
- Work with numbers
- Work in an office
- Collect, verify, sort, and classify data or information
Personality profiles (RIASEC)
- Realistic
- People with this profile prefer carrying out concrete tasks and being physically involved in what they do.
- Social
- People with this profile prefer to be in contact with others, in particular to entertain, help or teach them.
- Conventional
- People with this profile prefer specific, well-defined tasks. They like to respect the order of things and follow established rules.
Official name of the NOC 14202
Collection clerks
Job titles
- Collection clerk
- Bill collector
- Credit and collection clerk
- Collection agent (except taxation)
- Claims collector
- Collections investigation officer
- Skip tracer - collection
- Locator - collection
- Inspector and bill collector - electric power company
- Inspector and bill collector - gas company
- Collector
- Loan collector
- Insurance premium collector
- Advertising collector
- Instalment collector
- Financial collector
Skill type
Business, finance and administration
Last update: January 29, 2026
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