Campground Managers

Job description

These individuals oversee the management and operation of a campsite. They plan and manage human, financial, and material resources according to budgets allocated. They supervise the activities and services offered to clients staying at the site. They ensure operations run efficiently and uphold hygiene, safety, and public health rules.

Environment

Controlled ambient temperature
Climatic conditions

Main tasks

Manage arrivals, departures, reservations, and handle complaints.
Ensure customer satisfaction and build client loyalty.
Recruit, supervise, and train personnel (responsible for reception, entertainment, maintenance, etc.).
Manage the income, expenses, and inventory of each service.
Build partnerships and maintain a good relationship with suppliers and service providers.
Implement policies and procedures related to site operation.
Negotiate contracts and financial agreements.
Ensure the functionality and maintenance of the equipment and facilities (sanitary, pools, common areas, etc.).
Help set prices and develop promotional strategies for the campground.
Produce activity reports and compile statistics.

Training and requirements

Formation

Sometimes required

Supervisory experience is often required.
Bilingualism usually required.
Several years of experience in the tourism or hospitality sector may be required.
Experience in management may be a substitute for educational requirements.

Main skills and characteristics

Skills

Data collection
Active listening
Service oriented
Oral expression
Judgment and decision-making

Financial resource management
Human resource management
Material resource management
Coordination
Social perception
Result evaluation
Negotiation
Persuasion
Reading comprehension
Systems evaluation
Critical thought
Solving complex problems
System analysis
Operation analysis
Learning strategies
Quality control analysis
Monitoring operations
Troubleshooting
Written expression
Equipment maintenance
Information processing
Equipment selection
Time management
Operations and control
Teaching
Installation
Mathematics

More Less skills

Abilities

Verbal skills
Awareness of issues
Oral comprehension
Speech recognition
Information organization

Deductive reasoning
Written comprehension
Inductive reasoning
Written expression
Originality
Speech clarity
Classification
Mathematical reasoning
Near vision
Selective attention
Idea generation
Visualization
Time sharing
Memorization
Colour perception and distinction
Processing flexibility
Basic numeracy

More Less abilities

Knowledge and attributes

Leadership
Focussed on results
Knowledge of administration and management
Knowledge of personnel and human resource management
Sense of responsibility
Spoken and written bilingualism (French and English)
Knowledge of customer and personalized services
Versatility
Respect standards and regulations
Knowledge of sales and marketing
Availability

Interests

Direct, organize, and manage
Work in sales or client service
Work in hotels, restaurants, and tourism
Develop and exploit natural resources
Work in contact with nature and animals
Work outdoors

Personality profiles (RIASEC)

Enterprising: People with this profile prefer having responsibilities, influencing others and responding to challenges.
Social: People with this profile prefer to be in contact with others, in particular to entertain, help or teach them.
Conventional: People with this profile prefer specific, well-defined tasks. They like to respect the order of things and follow established rules.

Additional information

Appellation d’emploi liée (à traduire)

Accommodation service managers (CNP 60031)

Skill type

Sales and service

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