Retail Sales Supervisors
Job description
These individuals coordinate retail staff activities. They work for:
- Shops
- Rental agencies
- Telephone sales companies
Environment
- Controlled ambient temperature
Main tasks
- Supervise and coordinate the activities of sales staff and cashiers.
- Assign tasks and set work schedules.
- Authorize payments by check and returns.
- Hire and train sales staff.
- Keep an inventory and order the goods.
- Resolve problems related to customer complaints and merchandise shortages.
- Prepare reports.
- Sell merchandise to customers as required.
Advancement and mobility
- Experience or additional training leads to management positions.
Hourly wage
The hourly wage is calculated by averaging wages from 2020 to 2022.- Minimum
- $15.25
- Median
- $19.63
- Maximum
- $30.00
Job prospects for 2023-2027
sr.comparaison-region.titre
Job prospects for 2023-2027
Job prospects
All of Québec
All of Québec
Total jobs for 2022
All of Québec
All of Québec
Gender distribution
All of Québec
- 63.4% Female
- 36.6% Male
- 63.4% Female
- 36.6% Male
Job types
All of Québec
- Full time
- Part time
- Full time
- Part time
Yearly wage on 2020
All of Québec
All of Québec
Other characteristics
All of Québec
- None
All of Québec
- None
Sectors of activity
All of Québec
-
NAICS 44, 4582% of jobs
-
NAICS 416% of jobs
-
NAICS 721% of jobs
-
NAICS 311, 3121% of jobs
-
NAICS 511% of jobs
-
Others9% of jobs
All of Québec
-
NAICS 44, 4582% of jobs
-
NAICS 416% of jobs
-
NAICS 721% of jobs
-
NAICS 311, 3121% of jobs
-
NAICS 511% of jobs
-
Others9% of jobs
Training and requirements
Formation
Secondary
College
DCS in business Management
Placement rate: 46.3%
48.3% of graduates pursue further studies
DCS in commercialisation de la mode
Placement rate: 65.2%
31.9% of graduates pursue further studies
Also required
- Experience in retail sales (salesperson, sales clerk, cashier, telemarketer, rental service agent).
Main skills and characteristics
Skills
- Active listening
- Data collection
- Oral expression
- Service oriented
- Coordination
- Result evaluation
- Critical thought
- Social perception
- Teaching
- Human resource management
- Negotiation
- Persuasion
- Time management
- Judgment and decision-making
- System analysis
- Active learning
- Reading comprehension
- Systems evaluation
- Written expression
- Solving complex problems
- Learning strategies
Abilities
- Speech clarity
- Oral comprehension
- Verbal skills
- Awareness of issues
- Speech recognition
- Information organization
- Deductive reasoning
- Near vision
- Selective attention
- Classification
- Written comprehension
- Written expression
- Idea generation
- Originality
- Inductive reasoning
Knowledge and attributes
- Leadership
- Focussed on results
- Knowledge of administration and management
- Autonomy
- Sense of responsibility
- Capacity to influence and mobilize
- Spoken and written bilingualism (French and English)
- Knowledge of customer and personalized services
- Vitality
- Knowledge of sales and marketing
Interests
- Direct, organize, and manage
- Work in sales or client service
- Assist and advise
Personality profiles (RIASEC)
- Enterprising
- People with this profile prefer having responsibilities, influencing others and responding to challenges.
- Social
- People with this profile prefer to be in contact with others, in particular to entertain, help or teach them.
- Conventional
- People with this profile prefer specific, well-defined tasks. They like to respect the order of things and follow established rules.
Official name of the NOC 62010
Retail sales supervisors
Job titles
- Supervisor - retail
- Grocery clerk supervisor
- Chief canvasser - retail
- Retail store department head
- Night crew leader - retail store
- Head cashier
- Subscription sales team leader
- Key holder - retail store
- Sales supervisor
- Sales supervisor - retail
- Newspaper sales supervisor
- Door-to-door sales supervisor
- Produce department supervisor
- Meat department supervisor
- Chefs caissiers/chefs caissières
- Display designers supervisor
- Price marker supervisor - retail
- Bakery supervisor - supermarket
- Cashier supervisor - retail
- Delicatessen supervisor - food store
- Stock clerks supervisor - retail
- Sales clerk supervisor
- Door-to-door salesperson supervisor - retail
- Delivery person supervisor
- Newspaper delivery persons supervisor
- Department store supervisor
- Front end supervisor - retail
- Telemarketer supervisor
- Newspaper salesperson supervisor
- Cage supervisor - casino
- Supermarket department supervisor
- Retail sales route supervisor
- Display design supervisor
- Liquor store supervisor
- Food store supervisor
- Retail store supervisor
- Department supervisor - retail
- Customer service supervisor - retail
- Rental service supervisor
- Stock supervisor - retail
- Telemarketing supervisor
- Telemarketing services supervisor
Skill type
Sales and service
Last update: February 14, 2024