Customer Service Supervisors
Job description
These individuals coordinate the activities of the customer service representatives. They work in:
- Banks, trust companies, and credit unions
- Businesses
- Customer service centres
- Insurance and telephone companies
- Public utilities
- Travel services (incoming and outgoing agencies, wholesalers)
Environment
- Controlled ambient temperature
Main tasks
- Assign, verify, and evaluate the work of the clerks.
- Authorize regular deposits and withdrawals.
- Establish work schedules and procedures.
- Coordinate activities with other departments or divisions.
- Solve problems and write reports.
- Provide staff training.
- Order supplies and equipment.
- Ensure the proper operation, maintenance, and repair of computer systems and equipment.
- Perform the same duties as supervised staff, as required.
Hourly wage
The hourly wage is calculated by averaging wages from 2022 to 2024.- Minimum
- $19.58
- Median
- $31.03
- Maximum
- $41.28
Job prospects for 2024-2028
Job prospects for 2024-2028
Job prospects
All of Québec
All of Québec
Total jobs for 2023
All of Québec
All of Québec
Gender distribution
All of Québec
- 62.6% Female
- 37.4% Male
- 62.6% Female
- 37.4% Male
Job types
All of Québec
- Full time
- Part time
- Full time
- Part time
Yearly wage on 2020
All of Québec
All of Québec
Other characteristics
All of Québec
- None
All of Québec
- None
Sectors of activity
All of Québec
-
NAICS 55, 5617% of jobs
-
NAICS 521, 522, 523, 52614% of jobs
-
NAICS 919% of jobs
-
NAICS 417% of jobs
-
NAICS 517% of jobs
-
Others46% of jobs
All of Québec
-
NAICS 55, 5617% of jobs
-
NAICS 521, 522, 523, 52614% of jobs
-
NAICS 919% of jobs
-
NAICS 417% of jobs
-
NAICS 517% of jobs
-
Others46% of jobs
Training and requirements
Formation
Most training programs are offered in French only.
Secondary
DVS in accounting
Placement rate: 72%
10.3% of graduates pursue further studies
DVS in comptabilité
Placement rate: 80.7%
8.8% of graduates pursue further studies
DVS in conseil technique en entretien et en réparation de véhicules
Placement rate: 90.3%
6.7% of graduates pursue further studies
DVS in vente-conseil
Placement rate: 61.5%
22.9% of graduates pursue further studies
College
DCS in accounting and Management Technology
Placement rate: 45.4%
52.5% of graduates pursue further studies
DCS in financial Services and Insurance Technology
Placement rate: 55.9%
38.2% of graduates pursue further studies
DCS in tourism (Development and Promotion of Travel Products)
Placement rate: 54.3%
31.4% of graduates pursue further studies
DCS in tourism (Tourist Product Development)
Placement rate: 73.3%
26.7% of graduates pursue further studies
Also required
- Experience related to supervised duties.
Sometimes required
- Bookkeeping course sometimes required.
- Customer service courses may be required.
Main skills and characteristics
Skills
- Data collection
- Active listening
- Critical thought
- Oral expression
- Human resource management
- Social perception
- Coordination
- Time management
- Information processing
- Reading comprehension
- Service oriented
- Persuasion
- Teaching
- Judgment and decision-making
- Solving complex problems
- Result evaluation
- Written expression
- Negotiation
- System analysis
- Active learning
- Systems evaluation
- Learning strategies
Abilities
- Oral comprehension
- Verbal skills
- Written comprehension
- Awareness of issues
- Speech clarity
- Speech recognition
- Deductive reasoning
- Written expression
- Inductive reasoning
- Near vision
- Classification
- Information organization
- Idea generation
- Selective attention
- Time sharing
- Distance vision
Knowledge and attributes
- Capacity to work under pressure
- Leadership
- Focussed on results
- Knowledge of administration and management
- Autonomy
- Capacity to influence and mobilize
- Knowledge of customer and personalized services
- Rigour
- Sense of initiative
- Spoken bilingualism (French and English)
Interests
- Direct, organize, and manage
- Work in sales or client service
- Work in an office
- Collect, verify, sort, and classify data or information
Personality profiles (RIASEC)
- Enterprising
- People with this profile prefer having responsibilities, influencing others and responding to challenges.
- Conventional
- People with this profile prefer specific, well-defined tasks. They like to respect the order of things and follow established rules.
- Social
- People with this profile prefer to be in contact with others, in particular to entertain, help or teach them.
Official name of the NOC 62023
Customer and information services supervisors
Job titles
- Tellers supervisor
- Call centre supervisor
- Customer service clerks supervisor
- Accounts supervisor - financial services
- Customer service representative supervisor
- Call centre agent supervisor
- Safety deposit box supervisor
- Information clerks supervisor
- Savings accounts supervisor
- Savings supervisor
- Customer service representatives supervisor - financial services
- Savings and credit service supervisor
- Customer accounts supervisor
- Current accounts supervisor
Skill type
Sales and service
Last update: January 29, 2026