Pursers and Attendants
Job description
These individuals ensure the safety and comfort of passengers on planes and boats. They work for:
- Airlines
- Tourist agencies
- Cruise lines
Environment
- Controlled ambient temperature
- Climatic conditions
- Vehicle or passenger compartment
- Hazardous workplaces
- Noise
- Vibration
Main tasks
Flight Attendants (air transport)
- Welcome passengers.
- Explain and demonstrate emergency procedures.
- Check the general condition of cabins and ensure that all necessary supplies are present.
- Ensure the safety of passengers during takeoff and landing.
- Serve meals and drinks to passengers.
- Broadcast messages during the flight.
- Assist passengers and crew members in case of emergency.
- After landing, tidy up the cabin, and check if there are any forgotten items.
- Prepare flight reports.
- Keep a record of drinks and meals served.
Pursers and Passenger Service Directors
- Direct the work of the Attendants.
- Ensure the provision of services to passengers during the flight.
- Answer passenger questions and manage complaints, as required.
- Check supplies.
- Fill out reports.
Ship Pursers
- Direct the work of Cabin Attendants and prepare entertainment for passengers.
- Hire crew and maintain payroll records.
- Help passengers prepare their customs declarations.
- Answer passenger questions and manage complaints, as required.
- Check supplies.
- Oversee the stowage of luggage.
Cabin Attendants (maritime transport)
- Welcome passengers.
- Inform customers about the activities and services offered on board.
- Explain and demonstrate emergency procedures.
- Serve food and beverages to passengers.
Advancement and mobility
- Experience leads to supervisory positions.
Hourly wage
The hourly wage is calculated by averaging wages from 2022 to 2024.- Minimum
- $22.55
- Median
- $31.37
- Maximum
- $59.00
Job prospects for 2024-2028
Les 2 champs de sélection ci-dessous vous permettent de comparer 2 régions. Les données des régions seront automatiquement mises à jour à la sélection. Par défaut, la province de Québec est sélectionnée pour la première région.
Job prospects for 2024-2028
Job prospects
All of Québec
Good
All of Québec
Non available
Total jobs for 2023
All of Québec
2,000
All of Québec
na
Gender distribution
All of Québec
Not available.
- 73.7% Female
- 26.3% Male
Not available.
- 73.7% Female
- 26.3% Male
Job types
All of Québec
Not available.
- Full time
- Part time
Not available.
- Full time
- Part time
Yearly wage on 2020
All of Québec
$57,600
All of Québec
Other characteristics
All of Québec
- Non traditional for men
- None
All of Québec
- Non traditional for men
- None
Sectors of activity
All of Québec
Not available.
-
NAICS 48, 4955% of jobs
-
NAICS 521, 522, 523, 5269% of jobs
-
NAICS 44, 457% of jobs
-
NAICS 55, 564% of jobs
-
NAICS 414% of jobs
-
Others21% of jobs
All of Québec
Not available.
-
NAICS 48, 4955% of jobs
-
NAICS 521, 522, 523, 5269% of jobs
-
NAICS 44, 457% of jobs
-
NAICS 55, 564% of jobs
-
NAICS 414% of jobs
-
Others21% of jobs
Training and requirements
Formation
Secondary school diploma
Also required
Flight Pursers and Attendants (air transport)
- Transport Canada approved training.
Pursers and Passenger Service Directors
- Experience as an Attendant.
Sometimes required
- Knowledge of a foreign (spoken) language may be required or an asset.
Attendants
- Experience working with the public is usually required.
Marine Commissioners
- Experience as an Attendant may be required.
Main skills and characteristics
Skills
- Data collection
- Oral expression
- Service oriented
- Social perception
- Active listening
- Coordination
- Result evaluation
- Critical thought
- Active learning
- Reading comprehension
- Judgment and decision-making
Abilities
- Oral comprehension
- Verbal skills
- Speech clarity
- Speech recognition
- Awareness of issues
- Deductive reasoning
- Near vision
- Distance vision
- Auditory attention
- Overall balance of the body
- Information organization
- Inductive reasoning
- Core strength
- Physical flexibility in extension
- Selective attention
- Limb coordination
- Overall coordination of the body
- Manual dexterity
- Static muscle power
- Time sharing
- Perception speed
- Hand-arm stability
Knowledge and attributes
- Spoken and written bilingualism (French and English)
- Knowledge of customer and personalized services
- Capacity to work in a team
- Tolerance to stress
- Friendliness
- Assiduity and punctuality
- Knowledge of public safety and security
- Availability
- Impeccable appearance
- Knowledge of psychology
Interests
- Draft, communicate, and inform
- Watch, defend, and secure
- Work in sales or client service
- Work in transportation and maintenance
- Assist and advise
Personality profiles (RIASEC)
- Enterprising
- People with this profile prefer having responsibilities, influencing others and responding to challenges.
- Social
- People with this profile prefer to be in contact with others, in particular to entertain, help or teach them.
- Conventional
- People with this profile prefer specific, well-defined tasks. They like to respect the order of things and follow established rules.
Official name of the NOC 64311
Pursers and flight attendants
Job titles
- Aircraft flight attendant
- Airline purser
- Ship purser
- Flight service director
- Ship supply officer
- In-charge flight attendant
- Chief steward - ship
- Purser - water transport
- Customer service director (csd) - water transportation
- Passenger service director - water transportation
- Commissary attendant - air transport
Skill type
Sales and service
Last update: January 29, 2026
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