Accommodation Service Support Staff
Job description
These individuals carry the luggage of customers and passengers to the designated place. They clean and maintain public and private areas. They work for:
- Hotels
- Passenger transport companies
- Convention centres
- Businesses
Environment
- Controlled ambient temperature
- Climatic conditions
- Uncontrolled ambient temperature
- Vibration
Main tasks
Customer Service Representative
- Drive hotel guests to their rooms and carry their luggage.
- Inspect rooms to make sure they are in order.
- Inform guests about the room and the hotel (amenities, services, tourist attractions, etc.).
- Assist guests with special needs.
- Serve and inform groups upon arrival and departure.
- Respond to customer complaints and requests.
- Receive and send parcels and messages for customers.
- Store baggage in designated areas.
Porter
- Carry customers’ luggage to train stations and airports.
- Organize road transport.
Ship Passenger Attendants
- Serve food and beverages to passengers.
- Clean cabins, make beds, and wash dishes.
- Carry luggage on board ships.
- Ensure customer comfort and satisfaction.
Railway Service Attendants
- Prepare and serve tables in dining carts.
- Serve food and beverages.
- Clean sleeping cars and distribute toiletries.
- Ensure customer comfort and satisfaction.
Installation Workers
- Assemble, install, move, and disassemble removable panels and furniture in rooms.
- Assemble, rotate, and disassemble presentations and posters according to floor plans or instructions.
- Assist in the installation of audiovisual equipment and troubleshoot operating problems.
- Make minor repairs, as required.
- Perform routine maintenance on audiovisual equipment, as required.
Hourly wage
Not available.Job prospects for 2024-2028
Les 2 champs de sélection ci-dessous vous permettent de comparer 2 régions. Les données des régions seront automatiquement mises à jour à la sélection. Par défaut, la province de Québec est sélectionnée pour la première région.
Job prospects for 2024-2028
Job prospects
All of Québec
Good
All of Québec
Non available
Total jobs for 2023
All of Québec
500
All of Québec
na
Gender distribution
All of Québec
Not available.
- 23.8% Female
- 76.2% Male
Not available.
- 23.8% Female
- 76.2% Male
Job types
All of Québec
Not available.
- Full time
- Part time
Not available.
- Full time
- Part time
Yearly wage on 2020
All of Québec
$50,000
All of Québec
Other characteristics
All of Québec
- Non traditional for women
- None
All of Québec
- Non traditional for women
- None
Sectors of activity
All of Québec
Not available.
-
NAICS 7218% of jobs
-
NAICS 48, 4913% of jobs
-
NAICS 2313% of jobs
-
NAICS 621, 622, 62311% of jobs
-
NAICS 536% of jobs
-
Others39% of jobs
All of Québec
Not available.
-
NAICS 7218% of jobs
-
NAICS 48, 4913% of jobs
-
NAICS 2313% of jobs
-
NAICS 621, 622, 62311% of jobs
-
NAICS 536% of jobs
-
Others39% of jobs
Training and requirements
Formation
No specific training
Sometimes required
- A few years of secondary school education may be required.
Main skills and characteristics
Skills
- Service oriented
- Data collection
- Active listening
- Oral expression
- Social perception
- Result evaluation
- Reading comprehension
- Coordination
- Persuasion
Abilities
- Oral comprehension
- Verbal skills
- Speech clarity
- Speech recognition
- Awareness of issues
- Deductive reasoning
- Selective attention
- Written comprehension
- Inductive reasoning
Knowledge and attributes
- Capacity to work under pressure
- Autonomy
- Knowledge of customer and personalized services
- Capacity to work in a team
- Sense of initiative
- Capacity to be discrete
- Vitality
- Friendliness
- Spoken bilingualism (French and English)
- Timeliness
Interests
- Work in sales or client service
- Work in hotels, restaurants, and tourism
- Make, build, install
- Work manually
- Assist and advise
Personality profiles (RIASEC)
- Enterprising
- People with this profile prefer having responsibilities, influencing others and responding to challenges.
- Realistic
- People with this profile prefer carrying out concrete tasks and being physically involved in what they do.
- Social
- People with this profile prefer to be in contact with others, in particular to entertain, help or teach them.
Official name of the NOC 65210
Support occupations in accommodation, travel and facilities set-up services
Job titles
- Bellhop
- Baggage handler
- Room flipper
- Passenger service attendant - railway
- Train service attendant
- Baggage porter
- Audiovisual helper
- Baggage master
- Display installer
- Port redcap
- Banquet porter
- Room porter
- Lobby porter
- Facilities porter
- Sleeping car porter
- Door person - hotel
- Hotel doorkeeper
- Skytrain attendant
- Hotel guest services attendant
- Car supplier - railway
- Luggage attendant
- Ship passenger attendant
- Cruise line passenger attendant
- Sleeping car attendant
Skill type
Sales and service
Last update: January 29, 2026
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