Hotel Front Desk Clerks
Job description
These individuals book rooms and provide information and customer services. They work in:
- Hotels
- Motels
- Resorts
Environment
- Controlled ambient temperature
Main tasks
- Keep records of reservations.
- Greet guests, record them in the arrivals register, and assign them rooms.
- Respond to customer inquiries, inform them about services offered, and handle complaints.
- Compile and verify customer accounts.
- Check cash statements and supporting documents.
- Present bills to guests leaving the hotel and collect the amounts due.
Advancement and mobility
- Experience and additional training lead to supervisory positions.
Hourly wage
The hourly wage is calculated by averaging wages from 2022 to 2024.- Minimum
- $16.10
- Median
- $20.50
- Maximum
- $30.00
Job prospects for 2024-2028
Job prospects for 2024-2028
Job prospects
All of Québec
All of Québec
Total jobs for 2023
All of Québec
All of Québec
Gender distribution
All of Québec
- 59.5% Female
- 40.5% Male
- 59.5% Female
- 40.5% Male
Job types
All of Québec
- Full time
- Part time
- Full time
- Part time
Yearly wage on 2020
All of Québec
All of Québec
Other characteristics
All of Québec
- None
All of Québec
- None
Sectors of activity
All of Québec
-
NAICS 72100% of jobs
-
NAICS 72100% of jobs
-
NAICS 72100% of jobs
-
NAICS 72100% of jobs
-
NAICS 72100% of jobs
-
Others0% of jobs
All of Québec
-
NAICS 72100% of jobs
-
NAICS 72100% of jobs
-
NAICS 72100% of jobs
-
NAICS 72100% of jobs
-
NAICS 72100% of jobs
-
Others0% of jobs
Training and requirements
Formation
Most training programs are offered in French only.
Secondary
DVS in hotel Reception
Placement rate: 73.8%
14.2% of graduates pursue further studies
DVS in réception en hôtellerie
Placement rate: 78.2%
8.7% of graduates pursue further studies
College
DCS in hotel Management
Placement rate: 67.6%
29.4% of graduates pursue further studies
Sometimes required
- Knowledge of a foreign language (spoken) is an asset.
Main skills and characteristics
Skills
- Data collection
- Oral expression
- Social perception
- Information processing
- Service oriented
- Active listening
- Coordination
- Reading comprehension
- Result evaluation
- Human resource management
- Time management
- Judgment and decision-making
- Solving complex problems
Abilities
- Oral comprehension
- Verbal skills
- Speech clarity
- Speech recognition
- Awareness of issues
- Near vision
- Classification
- Written comprehension
- Written expression
- Information organization
- Deductive reasoning
Knowledge and attributes
- Diplomacy
- Spoken and written bilingualism (French and English)
- Knowledge of customer and personalized services
- Capacity to be discrete
- Respect standards and regulations
- Friendliness
- Knowledge of public safety and security
- Knowledge of office work
- Impeccable appearance
- Patience
Interests
- Work in sales or client service
- Work in hotels, restaurants, and tourism
- Collect, verify, sort, and classify data or information
Personality profiles (RIASEC)
- Conventional
- People with this profile prefer specific, well-defined tasks. They like to respect the order of things and follow established rules.
- Social
- People with this profile prefer to be in contact with others, in particular to entertain, help or teach them.
- Enterprising
- People with this profile prefer having responsibilities, influencing others and responding to challenges.
Official name of the NOC 64314
Hotel front desk clerks
Job titles
- Front desk hotel clerk
- Hotel concierge
- Hotel receptionist
- Front desk agent
- Hotel clerk
- Guest service agent
- Hotel night auditor
- Reservations clerk - hotel
- Day clerk - hotel
- Night clerk
- Room clerk
- Guest service representative - hotel
Skill type
Sales and service
Related occupations
Last update: January 29, 2026