Contact Information – Québec Parental Insurance Plan (QPIP)

Thanksgiving Day: Closure of the Centre de service à la clientèle and cheque delivery

Please note that the Québec Parental Insurance Plan’s Centre de service à la clientèle will be closed on Monday, October 12^th, 2026 because of the Thanksgiving Day holiday.

If you receive your benefit payment by cheque, please note that mail delivery could be delayed.

General information

Contact Customer Service

Monday to Friday
From 8:00 a.m. to 4:30 p.m.
Phone: 418-643-7246

Toll free: 1-888-610-7727
19, rue Perreault Ouest, 1^er étage

Rouyn-Noranda (Québec) J9X 0A1
Québec Parental Insurance Plan

Automated Telephone Service

You can use this service to:

Find out the date and amount of your next payment
Find out how many weeks of benefits remain to be paid
Access recorded information

To access the Automated Telephone Service, you must use the password that was sent to you when you applied for parental benefits. You may contact the Centre de service à la clientèle if you need to obtain a password.

This telephone service is available at 1-888-610-7727, option 4.

Contest a Decision

You can file an application for review through your online file.

If you are not registered for online services, please complete the Application for Review form (PDF 138 Kb) and send it to us by mail.

You may also be represented by a person of your choice using a power of attorney.

For information and to find out about the steps, see the Requesting a Review of a Decision page.