Contact Customer Service
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Monday to Friday
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From 8:00 a.m. to 6:00 p.m.
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Phone: 418-643-7246
Toll free: 1-888-610-7727
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19, rue Perreault Ouest, 1er étage
Rouyn-Noranda (Québec) J9X 0A1
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Automated Telephone Service
You can use this service to:
- Find out the date and amount of your next payment
- Find out how many weeks of benefits remain to be paid
- Access recorded information
To access the Automated Telephone Service, you must use the password that was sent to you when you applied for parental benefits. You may contact the Centre de service à la clientèle if you need to obtain a password.
This telephone service is available at 1-888-610-7727, option 4.
Contest a Decision
You can file an application for review through your online file.
If you are not registered for online services, please complete the Application for Review form (PDF 138 Kb) and send it to us by mail.
For information and to find out about the steps, see the Requesting a Review of a Decision page.
See also
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Filing a Complaint or Making a Comment
Last update: February 26, 2026